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Job Information

UnitedHealth Group Patient Liaison-Midwest North Territory - Remote in State of North Dakota, South Dakota, Minneapolis, Wisconsin OR Iowa in Des Moines, Iowa

If you are located within theState of North Dakota, South Dakota, Minneapolis, Wisconsin OR Iowa, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work. SM

The Patient Liaison coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Develop and help maintain consumer relationships by following up with regular proactive contact

  • Participate as Optum Lead in local and regional non-profit events and support groups to educate and recruit potential patients

  • Ensure appropriate distribution of consumer / patient educational materials. (Welcome packets, brochures)

  • Provide telephonic, electronic, and / or face-to-face support consumer / patient educational services, which may require travel

  • According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)

  • Participate as Optum Lead in care conferences and meetings, which may require travel (Staff conference calls, webinars, regional meetings)

  • Assist in the development of educational materials

  • Keep current regarding community health issues and regulations

  • Complete required training and reports (expense, sales, timesheets) within the requested timeframe

  • Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager / team (Approx. 25%)

  • Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company’s existing client base

  • Work with Regional Sales Directors to develop an action plan focused on product education of potential and active patients

  • Participate on weekly pipeline calls and activities

  • Uncover new business opportunities within client base

  • Develop and help maintain consumer relationships by following up with regular proactive contact

  • Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation

  • Conduct online marketing research on the new consumer and / or professional business leads

  • Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale

  • Coordinate meetings with patients and appropriate sales team members

  • Explain therapy and / or disorder program features or services in detail

  • According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 1+ years of combined experience in social media selling, networking, advertising, customer service or advocacy

  • Proficient computer and technology skills with adequate internet access from home

  • Demonstrated B2C or B2B relationship selling and / or marketing skills

  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures

  • Ability to effectively present information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies

  • Ability to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm CST) but may include nights / weekends or the need to travel

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • Bachelor’s degree (or higher)

  • Bilingual (Spanish)

  • Bleeding Disorders knowledge and experience in the Bleeding Disorders community

Telecommuting Requirements:

  • Reside within the State of North Dakota, South Dakota, Minneapolis, Wisconsin OR Iowa

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Ability to write reports and correspond professionally

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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