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Job Information

Hyatt Hotel Front Desk Agent in DFW AIRPORT, Texas

Description:

Come join the Grand Hyatt DFW team as a Front Desk Agent! Our upscale hotel is located in Terminal D in the DFW Airport, featuring 298 guest rooms with runway views. We pride ourselves with top-ranking customer service achievements and recently ranked #3 on Skytrax’ Best Airport Hotels in North America 2022 as well as named on Forbes Top 100 Places to Work for 2022!

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks. Some of those include:

  • Medical, Dental, Vision benefits offered at 30 days of employment

  • Complimentary on-site hotel covered parking at the DFW Airport in Terminal D

  • Complimentary colleague lunch during shift

  • 401k options and company match

  • Discounted and complimentary hotel accommodations anywhere in the world

  • Tuition Reimbursement

  • Paid Holidays, Sick Time & Vacation

  • Discount partnerships with cell phone, car rentals, entertainment partnerships

  • And so much More!

Front Desk colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for personal conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Front Office:

  • Assisting in the personalization of our guest experience – reviewing GEM notes, being aware of arrival times

  • Strategically meeting with operations to enhance guest’s arrival experience

  • Reviewing stay comments for upcoming guest stay, adding traces, and communicating vital information to appropriate departments

  • Supplementing support in areas that require assistance: check-in/out process, PBX, guest complaints, and procurement

Additional Host Responsibilities

Lobby Ambassador / Concierge:

  • Greeting guests upon their arrival and departure of the hotel.

  • Engaging with guests throughout the lobby level regarding their stay and providing assistance when needed.

  • Assist with information: directions, flight tracking, food and beverage recommendations, and local attractions.

  • Ensure knowledge of the surrounding areas and able to guide guests should they need assistance with finding out of hotel activities/events.

Qualifications:

  • A true desire to satisfy the needs of others in a fast paced environment.

  • Refined verbal and written communication skills

  • Ability to stand for long periods of time.

  • Ability to work weekends, holidays.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

Primary Location: US-TX-DFW Airport

Organization: Grand Hyatt DFW

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: DFW005080

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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