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PURPOSE AND SCOPE:

The Senior Manager, Talent Acquisition (TA) Operations will oversee the day to day activity for various functions within Talent Acquisition Operations to include background screening and pre-employment drug testing, EEOC, Immigration, Attestation, I9 (E-Verify), Relocation and Global Mobility functions of the TA Operations team. The incumbent will be responsible for exceeding the TA Operations service standards with a focus on ensuring processes and controls support accurate, timely work and a high level of customer service. The Senior Manager, Talent Acquisition (TA) Operations will play a key role in project implementations, issue resolution, developing solutions and refining standard operating procedures for functions within Talent Acquisition Operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Lead team to deliver all services within committed SLA’s and in compliance with all process and compliance expectations

• Manage team performance through coaching and development for all direct reports to maintain an engaged and productive workforce

• Partner with internal stakeholders including Legal, Compliance, and Human Resources to identify areas of process and practice improvement, and related policy changes.

• Manage the execution of short- and long-term process improvement objectives, with a direct responsibility for results, including costs, methods, and staffing or vendor management.

• Serve as point of escalation and provide resolution for in-depth situations and cases, providing situational and data analysis as needed to ensure process and SLAs are being followed.

• Develop and maintain the Global Background Check program, drive engagement and standardization, with consideration to local laws and regulations

• Oversee Talent Acquisition audit activities and compliance requirements

• Maintain Talent Acquisition documentation including and not limited to data privacy notices, conflict of interest, offer letter changes in accordance to company policies and local law.

• Manage relationships with external vendors who manage critical components of our processes

• Liase with the TA Excellence Analyst team to support system integration updates and related process changes.

• Maintain knowledge and understanding of leading best practices to adequately evaluate program performance and provide recommendations for process and/ company policy updates as needed.

• Lead projects supporting TA Operations initiatives, and participate in cross-functional projects requiring TA Operations involvement, including training and communication to internal and external stakeholders.

• Provide regular updates to Senior TA Leadership and other internal stakeholders and external partners.

• Other duties and projects as assigned.

• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel may be required.

SUPERVISION:

• Responsible for the direct supervision of various levels of TA Operations staff.

EDUCATION:

• Bachelor's Degree (such as in Business Administration, HR Management), required; Advanced Degree desirable.

EXPERIENCE AND REQUIRED SKILLS:

• 6 - 8 years related experience

• 3+ years as a manager, preferred or project/program management experience preferred with demonstrated ability to provide guidance, direction, coaching and indirect leadership.

• Previous experience working within Talent Acquisition or HR Operations organization

• Background in researching and applying HR related state and federal regulations/legal requirements.

• Demonstrates ability to prioritize heavy workload in fast paced environment.

• Demonstrated ability to provide guidance, direction, coaching and indirect leadership.

• Recognized ability to identify and implement continuous improvement processes and tools while maximizing results and minimizing cost.

• Demonstrated experience working with all levels of executives and management.

• Communicates effectively using excellent verbal and written communication skills and high level of interpersonal skills.

• Expert skills within the Microsoft Office Suite (Word, PowerPoint, Excel) and experience with Applicant Tracking systems (Workday desirable).

• Strong presentation skills outlining TA Operation strategies to HR business partners and executive leadership.

• Experience partnering with key vendors for present/future operational needs.

• Operates independently, work proactively, and achieves optimal results.

• SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.