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What the myHR Service Center contributes to Cardinal Health

The myHR Service Center team is responsible for general employee inquiries, management & maintenance of employee data, and efficiency of HR data transactions and processes. Our mission is to drive frictionless experience by providing optimal solutions and support for our customers.

HR Operations is responsible for the administration and efficiency of HR data transactions, processes, audits, and calculations and managing internal programs and projects.

• Uses knowledge of HR processes, technologies, and controls framework to initiate and/or complete routine employee data transactions and to monitor, audit and ensure data integrity.

• Defines and executes foundational data changes related to organizational changes

• Identifies root cause, evaluates impacts and develops solutions for data and process breakdowns.

• Develops and maintains standard operating procedures for new and/or modified HR programs impacting employee data requirements.

• Demonstrates knowledge of program/ project management practices, solutions, and technologies as well as change management and business process.

Job Summary

HR Service Center Subject Matter Expertise (SME) regarding I-9 processes and practices. Acts as escalation point for I9 compliance including but not limited to confirmation of E-Verify employment eligibility cases that require additional research to reach resolution and provides general oversight and support of I-9 teammates.

Responsibilities

• Responsible for managing the I-9 process for all U.S. and Puerto Rico new hires.

• Documentation review and oversight to ensure valid and compliant identification documents.

• Entry of I-9 information into vendor system to process through E-Verify.

• Monitors E-Verify issues such as pending referrals, photo matching, etc.

• Monitor GMB for remote hire documentation and general inquiries.

• Monitor HR Service Now for inquiries regarding I-9 processing.

• Supports questions and inquiries from site representatives across the country.

• Supports I-9 completion for remote hires (working from home or field based) via video conferencing.

• Identify, track, and manage Supplement B Reverifications for form I-9.

• Partner with Vendor, HR Service Center teammates and legal to evaluate continuous improvement opportunities in the I-9 space that focus on improved customer experience and compliance.

• Perform weekly audits to monitor compliance.

• Manage escalations with Managers and HR business partners related to past due I-9 completion and takes necessary action on new hires that are out of compliance.

• Process employee personal data changes in the Human Capital Management system (Workday), as needed.

• Support HR Service Center teammates on, as needed, on escalated I9 inquiries.

• Protect Cardinal Health and ensure strict compliance within a tightly controlled environment.

• Provide support to benefits specialist on the Workforce Compliance team by assisting with inquiries regarding unemployment and employment verification through HR Service Now case tool.

• Raises awareness and identifies potentially fraudulent documentation and takes appropriate action to protect Cardinal Health.

• May assist with or lead special projects and other duties as assigned.

Qualifications

• Bachelors in related field, or equivalent work experience, preferred.

• 2+ years’ experience in related field.

• Experience with supporting I-9 related inquiries preferred.

• In depth experience understanding what acceptable documentation is and what is not (forms, extensions, etc.).

• In depth experience processing an I-9 from start to finish.

• Experience working in an organization that participated in E-Verify.

• Demonstrated ability to manage escalated customer situations.

• Knowledge and experience with HR systems (Service Now, Workday etc.).

• Critical eye for detail and appreciation for data accuracy and integrity.

• Demonstrated continuous improvement focus and skillset.

• Strong verbal and written communication skills to effectively interact with both internal customers, vendors and team members.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes action to resolve

• Applies judgment within defined parameters

• Receives general guidance and may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Anticipated salary range : $26.60 - $38.10

Bonus eligible : No

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close : 08/27/2024 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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