UnitedHealth Group Senior Enrollment Eligibility Representative - Duluth, MN in Duluth, Minnesota

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways.

Primary Responsibilities:

  • Educate customers on available transmission methods for reporting eligibility and financial data

  • Oversee receipt and processing of files which may including eligibility, incentives, employee payroll contributions, and employer group funding

  • Provide reporting and standard file templates to customers and educate them on how to update accounts and assist with reconciliations

  • Act as a resource to customers and internal partners for troubleshooting application issues and open tickets with IT on resolving member and system errors

  • Responding to member eligibility or group questions and verify enrollment status

  • Working with various types of member correspondence

  • Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes

  • Inventory control of member and group transactions

  • Works independently

  • Share system knowledge with the account management teams to assist in new group implementation

  • May coordinate others activities

  • Work is frequently completed without established procedures

Required Qualifications:

  • Associate's Degree (or higher) OR 5 years relevant work experience

  • Ability to create and modify spreadsheets within Microsoft Excel

  • Customer Service experience

  • Ability to work 8:00am - 4:30pm Monday through Friday (There is a flex start up to 9:00 am after training is completed)

Preferred Qualifications:

  • Bachelor's Degree (or higher)

  • Ability to create pivot tables and VLOOKUP Within Microsoft Excel

  • Ability to create databases within Microsoft Access

  • SQL and Visual Basic knowledge and experience

  • Experience with Data Analysis

Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer

  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Duluth, MN, Senior Enrollment Eligibility Representative, Excel, customer service, Access, SQL, Data Analysis