UnitedHealth Group Payer Relationship Manager - Prefer Eden Prairie, MN - Hybrid, Open to Remote in Eden Prairie, Minnesota
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
The Relationship Manager will play critical role in managing and growing existing relationships with regional or mid- sized clients and partners within Optum Financial Payments division. This role is accountable for leading the strategy & direction, drive action, and progress toward strategic objectives of meeting or exceeding Revenue (PAR and PTRR), cross selling new products & services within Optum Financial and other Optum divisions and contract renewals for each assigned client. Works with internal stakeholders or subject matter experts for any escalations to business level ensure the Optum client services team resolved the issue and ensures customer's experience. Builds trust with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy. This position requires the ability to clearly understand and articulate Optum Financial value proposition of product & services and serve as the vertical payment expert for internal and external stakeholders for their assigned portfolio and escalation point for any unresolved operational services.
If you are located within Eden Prairie, MN you will have the flexibility to telecommute* as you take on some tough challenges.
Define and drive the strategy to meet both internal and external business goals with implementation and for remainder of contract term for assigned clients after initial contract is executed by sales
Proactively elevates relationships and uses strategies (e.g., challenger mindset) through multiple levels of the customer's organization to secure buy-in and execution. Expands strategic customer relationships to drive and spread into other areas of the organization
Identify strategic opportunities through a strong understanding of existing client organization structure, processes, and other divisions through demonstrating value to the payment eco-system, specifically how Optum
Financial helps drive incremental value
Collaborate with internal product and operational owners or external partners to drive implementation plans and ongoing revenue growth
Provide thought leadership and challenge the status quo to identify new opportunities to innovate and differentiate
Work closely with product leadership to provide feedback on product development needs for B2B and B2C space
Be the face to assigned clients, internal stakeholder’s or any third-party partners, drive thought leadership and vision through regular business reviews with assigned clients
Continuously review market and competitive landscape, identifying opportunities and strategies that will position Optum Financial as the market leader in the B2B space
Strong focus on execution and deliverables across the entire life cycle after a contract is executed for assigned client portfolio (relationship development, implementation, general account oversight)
Identify strategic innovation and development opportunities through a strong understanding of payment innovation, MasterCard (card networks) value added services and emerging technology
Influence the Client vision for the future of electronic payments, consistent with Optum Financial strategies
Attend conferences and Client face to face meetings as required
Responsible for contract renewals and any cross-sell/up-sell negotiations, contract executions
Understands partners' point of view and creates deep connections with decision makers throughout multiple levels of the customers' organization to drive business decisions and increase interaction and participation, leveraging relevant external tools and resources (e.g., LinkedIn). Leverages relationships to address complex blockers and drive execution for the client
Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipates customer's needs to deliver new insights on their business strategy and educate customers on ways to address them jointly. Shows long-term differentiated value for the client, leveraging industry expertise and guides internal colleagues on ways to develop deeper client knowledge. Delivers solutions into overall long-term business strategy
Leverages unique, strategic, industry-focused business insights and opportunities to create long-term, competitive advantage for the customer
Ensuring regular contact with existing clients to maintain our company's presence. Repairing disengaged or fractured relationships
Location preference is Eden Prairie, MN with a hybrid schedule. Willing to consider fully remote candidates as well
This role will also require understanding of the following:
B2B Client Executive and value demonstration through written and oral storytelling
Professional productivity tools (ex. - Microsoft PowerPoint, Microsoft Excel, Salesforce, Teams, Visio, etc.)
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Bachelor’s degree in business, finance, or related field
7+ years of experience in managing relationships and cultivating deep, trusted partnerships with clients
Experienced record of accomplishment for delivering results including contract negotiations
Experienced customer-facing communication skills in all mediums (video, in-person, writing) and all audiences (Peers, internal stakeholders, conferences, leadership, C-suite)
Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Experience in influence-without-authority (networking / orchestration) with internal and external people to achieve business growth or profitability goals-
Understanding of competitive landscape and familiarity with healthcare and B2B Fintech industries
Understanding of B2B payment network, previous employment within the payments eco-system in both operational and sales role
- Up to 25% of the time
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Careers with Optum . Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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