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Job Information

UnitedHealth Group Behavioral Health Coordinator in El Paso, Texas

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Schedule: Monday-Friday 10:00am-7:00pm (depending on the time zone of the market you serve), no nights, weekends, or holidays.

Primary Responsibilities:

  • Makes outbound calls to members who are diagnosed with Behavioral Health needs and provides coverage to an inbound memberphone queue

  • Performs assessments via phone

  • Provides behavioral health benefit education

  • Assists enrollees with understanding and locating community support services and outpatient behavioral health resources

  • Escalates cases to clinical team partners

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account

  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

  • 401(k) Savings Plan, Employee Stock Purchase Plan

  • Education Reimbursement

  • Employee Discounts

  • Employee Assistance Program

  • Employee Referral Bonus Program

  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher) OR 1+ years of experience in a behavioral health setting (i.e., hospital, managed care organization, or joint behavioral outpatient practice)

  • 6+ months of experience in a behavioral health setting (i.e., hospital, managed care organization, or joint behavioral outpatient practice)

  • Intermediate level of proficiency with Microsoft Office (Outlook), including internet searches and MS Office applications

  • 6+ months of experience / knowledge of behavioral health resources and services

  • 6+ months of dual diagnosis experience with mental health and substance abuse

  • 6+ months of experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

  • Bi-lingual (English /Spanish)

Preferred Qualifications:

  • Bachelor’s Degree in Social Work, Psychology, or related field

  • Type 30-40+ wpm accurately

  • Experience working with low-income populations

  • Experience working with the aged, blind, or disabled

  • 6+ months managed care experience

  • 6+ months of casework experience at hospitals, social service agencies or community mental health centers

Soft Skills:

  • Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn

  • Strong oral and written communication skills

  • Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work

  • Experience handling sensitive issues with members and providers in a confidential manner

  • Excellent customer service skills

  • Strong team player and team building skills

  • Creative problem-solving skills with the ability to use community and network resources to meet members' needs

  • Demonstrates initiative in achieving individual, team, and organizational goals and objectives

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 to $26.88. The salary range for Connecticut / Nevada residents is $16.83 to $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #Green