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Description:

About the Hotel and Hyatt

For more than 125 years, the stately Elms Hotel & Spa has welcomed visitors—including celebrities and politicians—to downtown Excelsior Springs, nestled amid picturesque, tree-lined grounds. Charming restaurants, shops, and Siloam Mountain Park are less than a half-mile away from the boutique hotel.

Well-being is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last eight years, ranking No. 16 in 2022.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, along with other local and global corporate discounts

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off (inclusive of Vacation, Sick, & Holidays)

• Medical, Dental, Vision, 401K with company match

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

About the Role:

The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms and Food & Beverage Division. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience.

Responsibilities include:

· Providing senior leadership by developing and assuming key management responsibilities

· Responsible for short- and long-term planning and the management of the operations in the front and back of the house

·Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

· Assume the role of liaison between all departments within the hotel

· Supervise departmental performance and provide them council

· Coach and counsel employees to reflect Hyatt service standards and procedures

· Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring

· Lead and coach the team towards achieving exceptional guest service and employee satisfaction results

· Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control

· Organize and facilitate departmental meetings, training and goals setting

Qualifications:

Qualifications :

· In-depth skills and knowledge of hotel operations

· Possess strong leadership, communication, organization and relationship skills

· Experience with training, financial management and customer service

· Proficient in general computer knowledge

· Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.

· A true desire to exceed guest expectations in a fast paced customer service environment

· Ability to work a flexible schedule including nights, weekends, and holidays

· Minimum of 8 years of Hospitality or relevant management experience required

Primary Location: US-MO-Excelsior Springs

Organization: The Elms

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: EXC000474

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.