Job Information
Bank of America GCAOO QC/QA Operations Controls Specialist in Fort Worth, Texas
GCAOO QC/QA Operations Controls Specialist
Fort Worth, Texas
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for supporting the day-to-day routines of teams that deliver against the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard with little oversight. Key responsibilities include understanding and anticipating inherent risks to the business, applying knowledge by conducting research and analysis in multiple applications to solve complex problems and escalation inquiries, documenting procedure changes, providing guidance to employees, and effectively communicating information and data across the Line of Business.
Responsibilities:
Monitors team metrics and works with leadership to track progress towards objectives and ensure goals are met
Demonstrates process expertise and provides support to leadership, employees, and business partner by implementing process improvements to address and resolve issues
Assists in the identification, escalation, and mitigation of potential risks and issues
Applies knowledge of business processes to identify opportunities for simplification and efficiencies
Supports the enhancement of quality service and ensures effective and efficient operations support is in place for the assigned area's internal business partners and external clients
Collaborates with Change Managers, Technology, and other business partners to support system enhancements and special projects
Ensures adherence to procedures and regulatory requirements through updates and change training
Skills:
Adaptability
Analytical Thinking
Critical Thinking
Data Collection and Entry
Data Quality Management
Collaboration
Decision Making
Interpret Relevant Laws, Rules, and Regulations
Problem Solving
Research Analysis
Customer and Client Focus
Innovative Thinking
Oral Communications
Prioritization
Quality Assurance
Line of Business Job Description:
This candidate will support the Quality Assurance team in mitigating risk across the Global Banking & Global Markets Anti-Money Laundering (GBAM AML) organization and program. The position is within Quality Assurance organization. Provide support for monthly control execution within a LOB and directly supports execution and management of the ILQA Program through various initiatives to drive process improvements and control performance sustainability.
This role requires a strong operational risk and compliance background, Risk Framework (QA Standard) knowledge, understanding of AML requirements and testing across multiple Jurisdiction. Acts as an ambassador of the risk culture and will support testing inspections, control oversight and execution.
Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.
Responsibilities
Execute Quality Assurance activities including control execution, case assignment, and results reporting in a timely manner
Capture data and information relevant to inspection metrics to support governance activities for dashboard reporting
Conduct or coordinate quality Inspection reviews to ensure associate performance and control effectiveness
Provide support on Regulatory Exams, Internal Audits and other Monitoring & Inspection reviews
Support initiatives to enhance Quality Assurance program success
Able to facilitate training to LOB
Required Skills:
2 or more years in one or more of the following areas: Quality Control/Assurance Testing, Process Risk Control (PRC), Risk Control Self-Assessment (RCSA), Internal audit, Risk management, Process improvement, Compliance, Front line control role, or similar business control experience
Ability to critically think and problem solve when escalations arise
Strong communication abilities, organizational skills, and attention to detail
Strong research and analytical skills – Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
Proficient computer/software skills - Experience with Microsoft Word, Power Point, Outlook, Expert Level in Excel and SharePoint, etc.
Desired Skills:
ACAMS Certification
KYC/CIP/CDD knowledge or experience
Working knowledge of Risk, Quality Control/Assurance Framework
Knowledge or experience with Anti-money Laundering concepts/regulations
Previous work experience in one or more of the following areas: risk, compliance, audit, operations and/or controls
Foundational knowledge of general bank policies, specific to data and privacy
Bachelor’s degree in related field or equivalent work experience
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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