Job Information
UPS Senior Marine Claims Adjuster in Fort Worth, Texas
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position resolves customers inquiries via email, research files, data entry, all while managing customer response time within 24hrs or same day.
He/She sets and maintains high standards for account productivity, accuracy, and customer service. This position provides flexibility and cultivates a functional working relationship with all levels of personnel.
Responsibilities:
Develops and maintains good working relationships with employees, management, and customers
Establishes and promotes a positive, team-oriented work environment, proactive communication, and inter-departmental cooperation
Determines best solutions for claims, concerns
This position investigates claims by interviewing the shipper, consignee, witnesses, and requests and obtains official reports
All other administrative duties may apply.
Remote weekend hours Sat., Sun., Minimum 15 hours required, and up to 25 hours available
Saturday from 10:00 AM to 6:30 PM and Sunday from 1:00 PM to 5:00 PM.
- *Flexibility on additional 3+ hours needed to meet the 15hr minimum available Monday through Friday from 7:00 A.M. – 7:00 P.M.
Requirements:
High school diploma, GED, or international equivalent - Preferred
Strong oral and written communication skills
Strong problem-solving skills, with ability to multitask
Working knowledge of Microsoft Office
Ability to work in a fast-paced environment – meeting minimum KPI’s or production standards
Strong analytical skills and attention to detail
Proven ability to quickly learn new applications, processes, and procedures
Able and willing to collaborate in a team environment and exercise independent judgement
Ability to form good partner relationships across functions
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Company: UNITED PARCEL SERVICE
Category: UPS Capital
Requisition Number: R24014645
Location: Fort Worth,Texas
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