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Job Information

S&P Global Sr. Associate, Client Support in Gurgaon, United States

The Role:

Sr. Associate, Client Support

The Location:

Gurgaon, India

The Grade:

8A

The Shift:

It is an evening shift position for EMEA hour s support (1pm 10pm IST), however, you should be flexible to work in morning - evening shift depending on changing business need.

The Team:

You will join a very collaborative and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities.

The Impact:

You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Client Service Associate, you will be a consultant providing best and most efficient ways for our clients to achieve quality results.

What s in it for you:

You will start in a junior role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department.

Responsibilities:

  • Respond to inquiries for data feed clients including Xpressfeed and API

  • Improve your technical expertise with and SQL, User Acceptance Testing (UAT) and MS Excel

  • Provide professional, timely, quality support of our feed based products

  • Recording accurate and timely tracking of client issues within our Client Relationship Management system

  • Documentation of newly found solutions and product updates

  • Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads

  • Staying current on existing and newly developed product offerings

What We re Looking For?

Someone who wants a meaningful position with high expectations, who can assimilate into a professional team environment, and make immediate, positive contributions and is not afraid to ask questions.

Basic Qualifications:

  • Minimum of Bachelor s degree in Finance, Business, Accounting, Economics or related field

  • Experience in Outlook, Word, and PowerPoint

  • Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement

  • Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively

  • Team-player mentality with collaboration skills

  • Flexible to changes in a dynamic environment

    • Proficiency with Capital IQ Platform - Products
  • Advanced Excel experience

Preferred Qualifications:

  • Knowledge of investments including private equity, public equity, fixed income, ETF s, mutual funds, commodities, etc

    • SQL experience and - or basic knowledge

About S&P Global

At S&P Global, we don t give you intelligencewe give you essential intelligence. The essential intelligence you need to make decisions with conviction. Together, the divisions of S&P Global - including S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices, and S&P Global Platts - are the foremost providers of essential intelligence for the capital and commodities markets.

Whether it's analyzing data, innovating technology, or developing market insights, we're always looking for intellectually curious, progressive and passionate thinkers to join our team. With over 20,000 employees working across 95 offices around the globe, the diverse and vibrant community at S&P Global is unlike one you ll find anywhere else.

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