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Job Information

Fiserv Client Support Representative in Hagerstown, Maryland

What does a great Client Support Representative do?

You will be the primary contact and act as the internal owner for a portfolio of SMB Direct merchants. By increasing overall customer satisfaction, the position will support Fiserv revenue growth through increased retention and increased product/service penetration. You will be responsible for client solution penetration and education, account monitoring and portfolio reporting and issue resolution ownership. You will create customized Business Review presentations which illustrate the client’s financial health based on card volume vs industry as well as market trends. Individuals will manage a portfolio of small to mid-tier accounts of the SMB Direct portfolio.

As a Client Support Representative, you can look forward to:

• Supporting the retention and growth of a client portfolio and assures client satisfaction by maintaining overall relationship with clients.

• Providing ongoing relationship development through proactive engagement, integrated with digital nurturing, to increase revenue retention within an assigned vertical.

• Being responsible for direct resolution of simple inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas. Must maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management

• Working with small to mid-tier accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.

• Creating and maintaining accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.

• Educating customers on relevant industry information and provides training products, reporting, and self-service tools.

Basic Qualifications for Consideration:

• 2+ years’ experience in customer service, sales, business development, or relationship management; payment processing experience.

• High School graduate/GED

Preferred Qualifications for Consideration:

• Associate's Degree

• Have an understanding of industry metrics and trends.

• Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas.

• Spanish speaking is a plus

Department hours are Mon – Fri from 8 AM – 7 PM so you could be required to work a shift until 7 PM

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT).

Fiserv is an Equal Opportunity Employer/Disability/Vet.