Fiserv Contact Center Associate in Hagerstown, Maryland
$1000 Progression bonus!! Ask your recruiter about details.
WORK FROM HOME- following the completion of training and a period of time in the position on site, if you meet or exceed performance expectations, you may have work from home flexibility.
What does a great Contact Center Associate do?
We deliver quality service and professional support in a variety of areas of inbound calls including: website and application trouble shooting and log in assistance. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Use automated information systems to analyze the customer’s situation and review billing.
We maintain a healthy balance between company policy and customer advantage in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and find opportunities to drive improvements that positively impact the clients' experience. Are afforded multiple cross-training opportunities to ensure we stay proficient with the adapting needs of the business.
You’re the kind of person who loves to -
Be somewhere that you can take pride in servicing your customer! Belong to a large organization with phenomenal local presence and the feeling of ‘family’. Have opportunities to earn more than just your base salary through various incentive and recognition programs. Highly developed sense of integrity and dedication to customer fulfillment. Demonstrated passion for excellence with respect to interaction with customers while applying strong attention to detail and communication/listening skills. Possess a cheerful, patient, friendly demeanor, strong work ethic and team player mentality. Open to new opportunities to expand your knowledge, advance and grow your career!
Basic Qualifications for consideration:
High school diploma or equivalent
1+ years in a service oriented capacity (call center or banking experience a plus)
1+ years of basic trouble shooting skills of personal web based technology (cell phone, computer, etc)
Ability to communicate clearly and professionally, both verbally and written
Ability to handle complaints and unpleasant customers
Willingness and ability to work a flexible shift and extra time when needed, available 7 days a week including and holidays
Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
Preferred competencies for consideration:
Familiarity with performance requirements – Voice of the Customer, Quality, Shift Adherence, etc.
Some experience with multiline telephones and online noting systems
Reliability to work autonomously and as a team
Learn more about Fiserv:
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet
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