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Alternate Locations: Work from Home; Fort Worth, TX (Texas); Greenwood Village, CO (Colorado); La Jolla, CA (California); Los Angeles, CA (California); Phoenix, AZ (Arizona); Scottsdale, AZ (Arizona); US West; Walnut Creek, CA (California); Westlake Village, CA (California)

Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

Relocation assistance: is not available for this opportunity.

Hiring Manager: Jodi George

Requisition #: 73021

The Role at a Glance

In this role you will provide support to clinical operations by requesting/retrieving medical records from health care providers and processing physician file preparation/assembly, records scan requests, and medical invoices for payment. You will follow-up with health care providers as needed to inquire on the status of records requests to ensure timely handling.

What you'll be doing

• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

• Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.

• Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.

• Meets or exceeds departmental quality and service standards. Works overtime as needed.

• Meets or exceeds time service standards for records and/or referral requests

• Effectively manages assigned caseload and achieves department productivity goals

• Meets or exceeds all telephone service commitments and productivity standard for invoice handling as measured through observations/audits

• Documents all referrals and invoices accurately in administration system

• Replies to all customer service inquiries/voicemails in accordance with department time service standards

• Completes all rush records requests same day in accordance with department time service standards

• Resolves customer or client escalations with support from management as needed

• Completes additional work assignments as needed

What we’re looking for

Must have:

• High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)

Level: N1-1

Pay Range: $17.50

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Benefits at a Glance (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)

This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov/) notices.

Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.