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Job Number 25018318

Job Category Event Management

Location Sheraton Waikiki Beach Resort, 2255 Kalakaua Avenue, Honolulu, Hawaii, United States, 96815VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Waikiki%20Beach%20Resort%2C%202255%20Kalakaua%20Avenue%2C%20Honolulu%2C%20Hawaii%2C%20United%20States%2C%2096815)

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY

Assists in the execution of property events with a seamless turnover from sales to operations and back to sales. Verifies the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

Preferred

• Japanese speaking and writing preferred.

CORE WORK ACTIVITIES

Assisting in Managing Event Planning

• Reviews scheduled events and troubleshoots potential challenges/conflicts.

• Appriases the property of all groups that will impact property operations.

• Assists with the monitoring of event planning team (BEO/Resume writers).

• Assists in the execution of brand service initiatives in event management areas.

• Consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

• Works directly with high profile and high revenue groups to ensure an excellent experience for all customers.

Leading Discipline and Department Teams

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Communicates vision for service delivery in Event Management to ensure guests are serviced from arrival to departure (e.g., greeting from maitre’d or event services team, food and beverage delivery, fulfillment of special requests, invitation to return).

• Manages customer budgets to maximize revenue and meet customer needs.

• Champions all standards, policies and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).

Ensuring and Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest concerns.

• Empowers employees to provide excellent customer service.

• Establishes guidelines so employees understand expectations and parameters.

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and regulations.

• Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., Banquet Event Order meetings, pre-event briefings and staff meetings).

The salary range for this position is $97,500 to $126,000 annually. This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.