We Hire America Jobs

Manager, Patient Access and Affordability Solutions, Learning Strategy and Enablement (Horsham, PA) - 2406210187W

Description

Manager, Patient Access and Affordability Solutions, Learning Strategy and Enablement

J&J Innovative Medicine, is recruiting for a Manager, Patient Access and Affordability Solutions, Learning Strategy and Enablement. At J&J Innovative Medicine, what matters most is helping people live full and balanced lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. We pursue the most promising science, wherever it might be found.

We are J&J Innovative Medicine. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the worlds most pressing healthcare challenges.

We know that the success of our business and our ability to deliver meaningful solutions depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with J&J Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding and adherence.

The Manager, Patient Access and Affordability Solutions (PAAS), Learning Strategy and Enablement will contribute to the creation of outstanding learning experiences, to support performance and drive business outcomes that serve our patients related to a new patient support delivery model across the J&J Innovative Medicine portfolio. You will play a pivotal role in designing and implementing a comprehensive learning curricula and create engaging and interactive training materials. You will be a member of the PAAS team, working closely with the PECS patient experience teams and other patient solutions teams to ensure that more patients can start and stay on therapy. You will also work collaboratively with the brand marketing, access, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives. Your work will directly impact the teams ability to offer a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment.

A Day in the Life

Every patients healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Day-to-day Responsibilities

The Manager, Patient Access and Affordability Solutions, Learning Strategy and Enablement will lead the compliant development and implementation of evidence-based, effective and engaging learning experiences in a variety of modalities that amplify learning effectiveness and impact, in support of best-in-class access & affordability solutions, delivered through a new delivery model in service to patients. Their day-to-day responsibilities include:

• Learning and Development Design: Design and implement comprehensive learning curricula for Call Center staff, encompassing both new hire onboarding and ongoing refresher training. Create engaging, interactive training materials tailored to various adult learning styles. Collaborate with subject matter experts to ensure curriculum content is accurate, up-to-date, and aligned with organizational goals. Oversee the approval process for training materials, including managing CAC reviews, ensuring timely feedback and updating assets.

• Learning Management Systems: Implement and manage a learning management system to track training completion and effectiveness.

• Training Measurement: Partner cross-functionally to establish metrics to measure training effectiveness & impact. Assess training needs with field-based staff and customer feedback. Leverage analytics outputs to help define success and optimization opportunities.

• Learning Solutions Excellence: Create design documents, storyboards, and rapid prototyping, using appropriate adult learning and modality mixes to meet the needs of the modern learner. Develop and execute training solutions that can positively impact patient access and affordability experience.

• Collaborate: Partner with multiple vendors across IT, Patient Support Programs, and other external/internal partners to establish, deepen and sustain key relationships with various stakeholders.

• Culture: Support a culture of learning, smart risk-taking and experimentation

• Diversity & Inclusion: Create an inclusive environment in support of the companys commitment to equal employment opportunity and the value of a diverse work force.

• Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new programs and novel models to support patients. You demonstrate conviction, proactivity and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short you learn from it.

Qualifications

• Education and work experience: Bachelor's degree required.

• A minimum of 5 years of business experience, with at least 3 years of learning design experience working in cross-functional teams building programs at scale is required.

• Pharmaceutical and/or MedTech industry experience is required.

• Project management and call center experience is preferred.

• Communication. Strong verbal and written communication skills including the ability to simplify the complex, connect with an audience, and effectively use communication to influence and engage across all levels of the organization. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of stakeholders and colleagues.

• Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.

• Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Exhibits a growth mindset, embracing new challenges, taking smart risks, and persisting through adversity.

• Accountability. Eager to set ambitious goals and take ownership for results. Proactive with defining actions and following through.

• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in a complex environment.

• Persistence. Demonstrates conviction, proactivity and persistence when influencing others and overcoming resistance.

This position is based in Horsham, PA and requires up to 25% domestic travel.

At Johnson & Johnson, were on a mission to change the trajectory of health for humanity. That starts by creating the worlds healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love.

Primary Location NA-US-Pennsylvania-Horsham

Organization Johnson & Johnson Health Care Systems Inc. (6077)

Travel Yes, 25 % of the Time

Job Function Customer Service Operations

Req ID: 2406210187W