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Job Information

Bank of America Product Manager - Merchant Services in Houston, Texas

Product Manager - Merchant Services

Atlanta, Georgia;Charlotte, North Carolina; Houston, Texas; Plano, Texas

Job Description:

Leads assigned products, projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans. Provides comprehensive solutions to product and process problems or needs. Responsible for proactive coordination between internal teams and external partners, to deliver key business features. The VP, Product Manager serves as a single point of contact for the line of business and must be capable of managing risk and data biased initiatives in a multi-matrixed environment. This is an individual contributor role.

Role responsibilities include but not limited to:

  • Builds assigned product strategy/roadmap to support the portfolio requirements

  • Leads team product commercialization processes to ensure product go-to-market progress

  • Manages and performs product training requirements to account and/or operational teams

  • Partners with the internal/external analytics and risk partners to support team's requirements

  • Organizes and reports on product incidents and inquiries processes for resolutions

  • Assists in creation of product documentation/collaterals for internal and external use

  • Enhances LOB knowledge and experience for professional development

Required Skills/ Experience

• 5+ years of product/project management experience, or similar experience working within financial/technology organizations

• Product Management or Program Execution experience delivering small to medium-scale initiatives

• Ability to act as a liaison between Product and line of business teams, including peer and senior leaders

• Experienced leader across multiple stakeholder groups and solve complex problems with innovative strategic solutions

• Excellent Communication and Presentation Skills: Proven ability to communicate topics to stakeholders through verbal, written, and visual mediums

• Experience leading small-medium scale transformational product, projects or programs

• Ability to lead internal and external team or group sessions (in-person and virtual)

Additional Desired Skills/Experience

  • 3+ years managing multiple small to medium-scale projects

  • Excellent problem solving skills and quantitative mindset required

  • Ability to work both as part of a team and independently

  • Detail-oriented, inquisitive and intellectually curious

  • Self-driven and positive under pressure and focuses and recognizes team successes

  • Demonstrates and encourages collaboration, connection and teamwork within and beyond his/her team

  • Actively builds and sustains long-term relationships, both internally and externally, based on mutual trust

  • Intellectually curious; constantly seeks to learn and advance his/her knowledge

  • Remains positive and focused during times of pressure, adversity, or change

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

​Mon-Fri

Referral Bonus Amount:

0

Job Description:

Leads assigned products, projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans. Provides comprehensive solutions to product and process problems or needs. Responsible for proactive coordination between internal teams and external partners, to deliver key business features. The VP, Product Manager serves as a single point of contact for the line of business and must be capable of managing risk and data biased initiatives in a multi-matrixed environment. This is an individual contributor role.

Role responsibilities include but not limited to:

  • Builds assigned product strategy/roadmap to support the portfolio requirements

  • Leads team product commercialization processes to ensure product go-to-market progress

  • Manages and performs product training requirements to account and/or operational teams

  • Partners with the internal/external analytics and risk partners to support team's requirements

  • Organizes and reports on product incidents and inquiries processes for resolutions

  • Assists in creation of product documentation/collaterals for internal and external use

  • Enhances LOB knowledge and experience for professional development

Required Skills/ Experience

• 5+ years of product/project management experience, or similar experience working within financial/technology organizations

• Product Management or Program Execution experience delivering small to medium-scale initiatives

• Ability to act as a liaison between Product and line of business teams, including peer and senior leaders

• Experienced leader across multiple stakeholder groups and solve complex problems with innovative strategic solutions

• Excellent Communication and Presentation Skills: Proven ability to communicate topics to stakeholders through verbal, written, and visual mediums

• Experience leading small-medium scale transformational product, projects or programs

• Ability to lead internal and external team or group sessions (in-person and virtual)

Additional Desired Skills/Experience

  • 3+ years managing multiple small to medium-scale projects

  • Excellent problem solving skills and quantitative mindset required

  • Ability to work both as part of a team and independently

  • Detail-oriented, inquisitive and intellectually curious

  • Self-driven and positive under pressure and focuses and recognizes team successes

  • Demonstrates and encourages collaboration, connection and teamwork within and beyond his/her team

  • Actively builds and sustains long-term relationships, both internally and externally, based on mutual trust

  • Intellectually curious; constantly seeks to learn and advance his/her knowledge

  • Remains positive and focused during times of pressure, adversity, or change

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22030586

Band: H5

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Thomas Freeman

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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