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Description:

Join us for this incredible opportunity to be part of our team as a Reservations Manager/Revenue Analyst Full-Time at Hyatt Regency Houston-Downtown located in Houston, TX.

We are seeking an experienced and analytical Reservations Manager/Revenue Analyst to lead our Reservations Department while driving revenue management strategies. Reporting to the Director of Revenue, you will collaborate with Sales, Marketing, and other Rooms Departments to optimize room yield, enhance guest experience, and maximize profitability. Your role will align with Hyatt International’s Corporate Strategies and Brand Standards, while meeting the expectations of employees, guests, and owners.

Key Responsibilities:

· Oversee the daily operations of the Reservations Department, ensuring compliance with hotel and corporate policies.

· Manage room inventory and pricing strategies to maximize revenue and occupancy.

· Conduct revenue management analysis and generate reports to evaluate business strategies.

· Work closely with Sales and Marketing teams to implement promotions and revenue-generating initiatives.

· Monitor and analyze reservation trends, competitor pricing, and market conditions to adjust strategies accordingly.

· Ensure pre-arrival guest preferences are obtained and effectively communicated to relevant departments.

· Develop and maintain strong relationships with key travel agents, corporate clients, and third-party booking platforms.

· Ensure the highest level of guest service is delivered in all reservation-related interactions.

· Train, mentor, and develop the Reservations team to ensure efficiency and excellent customer service.

· Provide accurate revenue forecasts and support sales and marketing initiatives to enhance business performance.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. We are committed to helping colleagues learn and grow in their careers. Our leaders provide on the job training and help colleagues develop skills that are key for personal and professional success.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary hotel room nights at Hyatt hotels world-wide

• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide

• Bereavement and jury duty pay

• Vacation, sick, and new child leave

• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,

• Retirement Savings Plan option (401K) with employer match

• Employee Stock Purchase Plan

• Complimentary employee meals

• Direct deposit

• Competitive wages

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications:

· A degree or diploma in Hospitality or Tourism Management- preferred.

· A minimum of 2 years of experience as a Reservations Manager, Front Office Manager, or Assistant Front Office Manager in a larger operation.

· Strong analytical skills with proficiency in revenue management software and Microsoft Excel.

· Excellent leadership abilities with a focus on team development and guest satisfaction.

· Strong problem-solving, administrative, and interpersonal skills.

· Proven ability to work under pressure and maintain high standards of service.

· Knowledge of current market trends, competitive landscape, and social media.

· A commitment to delivering a seamless booking experience and maximizing revenue.

If you are a results-driven professional with a passion for reservations management and revenue optimization, we invite you to join our team and make a significant impact on our hotel’s success.

Primary Location: US-TX-Houston

Organization: Hyatt Regency Houston Downtown

Pay Basis: Yearly

Job Level: Full-time

Job: Reservations

Req ID: HOU003017

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.