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UnitedHealth Group Director, Account Management - TPA - Indianapolis, IN in Indianapolis, Indiana

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Director of Account Management for the UHC Key Accounts and is responsible for broker / consultant and direct sales to customers in the self- insured, public sector, UMR and Specialty business. Sales management is responsible for the overall sale of new business / NBEA and the retention of existing accounts.

Primary Responsibilities

  • Maintains strategic oversight of account management

  • Accountable for all account management related functions to include product development, sales operations, RFP process, proposal content, broker/client communication, client/broker events, ensuring compliance with local, state and federal regulations. Provides oversight, guidance and strategic direction to leadership team

  • Represents UnitedHealthcare to brokers, consultants, clients, regulators, politicians and others in the community

  • Prepare business plans, forecasts, budgets and track results working with the Vice President of Account Management

  • Outlines initiatives and ensures execution to achieve departmental goals. Identifies talent and opportunities for development

  • Prepares and presents business results and strategies to local and senior leadership

  • Develops and transforms strategies to ensure net growth, profitability, NPS, persistency, ancillary and NBEA goals are met

  • Oversees the producer appointment process ensuring compliance with Department of Insurance along with the market distribution strategy for all lines of business

  • Creates and manages long term vision for account management team to drive sustainable results

  • Maintains working knowledge of products, network, competitiveness in market and executes on areas of opportunity

  • Detailed understanding of all UnitedHealthcare products, capabilities, services and solutions

  • Understands goals, operating principles, strategies and competitive position of UnitedHealthcare

  • In depth healthcare knowledge and understands important trends along with ability to identify initiatives to impact. Demonstrates knowledge of competitive landscape and deployed strategies

  • Understands medical management operations and impact to consumer

  • Understands financing methodologies and intent of these options

  • Thorough knowledge of underwriting principles and practices with ability to discuss the data including national trends

  • Understands the drivers of fees and liabilities. Strong presentation skills. Ability to influence and negotiate complex situations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 10+ years of meeting sales goals/targets

  • 10+ years of using data analysis to drive change

  • 5+ years of sales experience in the insurance/medical benefits industry

  • 5+ years people management experience

  • 5+ years working with brokers/consultants

  • Sales Insurance License maintained by law or willingness to obtain within the first 60 days of hire

  • Willingness to travel as required (up to 25% - local and domestic)

  • Ability to follow hybrid work model, 3 days in office and 2 days remote

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Bachelor's Degree

  • Proficiency in Microsoft suite to include Word, Excel, PowerPoint

  • Ability to deal with sophisticated customers and brokers/consultants

  • Ability to develop effective plans for achieving business/sales goals

  • Consistent performer

  • Solid communication skills (written & verbal)

  • Highly effective strategic planning abilities

  • Consistently demonstrates flexibility

  • Excellent planning and organization skills

  • Complex problem-solving abilities

  • Consistently models a customer-focused approach

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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