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Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

As the Senior Manager - Data Center After Sales & Quality for Electric Power Key Accounts you will lead all efforts related to Quality, Commissioning, Aftermarket and Product Support for Electric Power’s named data center global accounts. Successful execution will enable us to achieve and maintain Caterpillar global data center market leadership. To do this you will lead a global team of specialists with the responsibility to manage customer and dealer relationships on a global scale when related to quality, commissioning, aftermarket and product support.

What you will do:

• Lead the development and transformation of the global After Sales & Quality team in all aspects required to deliver on goals while securing win/win outcomes for Cat and our data center customers.

• Embrace growth, own Data Center Customer Commissioning and Services Support Strategy including dealer capability and capacity assessments and action plans.

• Lead cross functional Caterpillar teams through resolution to product related problems while effectively communicating with customer senior leaders.

• Lead dealer onboarding and scaling initiatives and account specific playbooks ensuring a consistent customer global experience.

• Develop necessary processes and tools to ensure customers view Caterpillar and Cat dealers “easy to do business with”, resulting in improvements in product quality, critical issue containment and RCA closure, fleet tracking and maintenance, Cx capability and capacity, and CVA growth.

• Launch initiatives to increase Service Contracts and parts sales growth.

• Coordinate with supply chain teams to ensure Caterpillar parts supply and stocking serves the need of each customer.

• Work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative work relationship with Caterpillar partners and customers.

What you have:

Degree Requirement: Accredited engineering or business related degree (or equivalent experience)

Customer Focus: Extensive knowledge of data center, utilities, and or power distribution customer needs and requirements.

Level Extensive Experience:

• Previous Product Support field and/or account management experience with Caterpillar dealers and customers in the Electric Power industry. Strong understanding of dealer operations.

• Understanding of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Teaches others about a variety of tools and techniques to optimize desired customer outcome

• Facilitates creation of the 'right' products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

• Advises others on creating customer focused environments in various scenarios.

• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge: Industry experience in Electric Power and/or Data Center applications. appropriately to diverse situations.

Level Extensive Experience:

• Educates others on own organization in terms of the industry - its market position, niche (if any), etc..

• Compares and contrasts the latest developments and emerging issues in the industry.

• Raises coworkers' awareness of industry standards, practices and guidelines.

• Assesses how regulatory and reporting requirements apply to own organization.

• Explains the development of industry segments - trends, consequences, key issues.

• Discusses industry-specific cycles and associated considerations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Extensive Experience:

• Develops standard processes to maximize business efficiency and effectiveness.

• Differentiates assumptions, perspectives, and historical frameworks.

• Evaluates past decisions for insights to improve decision-making process.

• Assesses and validates decision options and points and predicts their potential impact.

• Advises others in analyzing and synthesizing relevant data and assessing alternatives.

• Uses effective decision-making approaches such as consultative, command, or consensus.

• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

• Adapts documents and presentations for the intended audience.

• Extensive experience presenting to executive level audiences

• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

• Employs appropriate methods of persuasion when soliciting agreement.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Level Extensive Experience:

• Ensures negotiators have awareness of complementary yet diverse interests.

• Successfully completes significant negotiations, both internal and external.

• Details the risks of negotiation breakdown from each party's perspective.

• Protects own position, while demonstrating willingness to achieve win-win.

• Identifies similarities and differences in position and assesses impact on discussions.

• Detects and addresses lack of progress or a stalemate.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Extensive Experience:

• Communicates to clients regarding expectations of all parties.

• Participates in negotiating the terms of the business relationship.

• Conducts periodic reviews of work effort, progress, issues, and successes.

• Maintains productive, long-term relationships with clients or vendors.

• Creates opportunities to educate support teams on client priorities.

• Empowers others to establish collaborative, healthy relationships.

Other:

• Position is located in Dallas, TX, Lafayette, IN or Griffin, GA

• Domestic relocation is available for this position

• Sponsorship is not available for this position

• Travel expectations 50%+ (domestic & international)

• This position is currently a hybrid in-office work model, requiring a 3-day weekly office presence onsite at our (location) office and remote work for the remaining days. However, work arrangements may be adjusted at any time based on business needs.

#LI

Summary Pay Range:

$169,320.00 - $253,920.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• These benefits also apply to part-time employees

Posting Dates:

March 19, 2025 - April 2, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .