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Bank of America Business Support Manager II – Global Commercial Banking in Jacksonville, Florida

Business Support Manager II – Global Commercial Banking

Charlotte, North Carolina;New York, New York; Jacksonville, Florida; Chicago, Illinois; Dallas, Texas; Boston, Massachusetts

Job Description:

This organization has a great opportunity available as it is seeking an Anti-Money Laundering (AML)/Know Your Customer (KYC) Business Support Manager. The AML/KYC Business Support Manager will manage diverse administrative functions for the GCB AML/KYC division, including the coordination of certain projects, key process-control process improvement, audit issues and remediations. Additionally, the AML/KYC Business Support Manager will consult with senior management in evaluating current methods and developing strategies to implement changes and improvements. This role requires a thorough knowledge of GCB, including AML policies/procedures and the AWARE platform. It also requires a working knowledge of general bank policies, programs and procedures and financial/accounting practices. In addition, candidate must be able to thrive in a fast-paced and professional environment. The AML/KYC Business Support Manager will report to the GCB and BB AML/KYC Executive.

Office location flexible to Boston, Charlotte, Chicago, Dallas, Jacksonville or New York.

Responsibilities

  • Support multiple GCB sales operations / risk management initiatives that impact execution of client team activities.

  • Liaise with Business Controls team, LOB teammates and Support Partners (e.g., Global Compliance and Operational Risk, Technology, Operations, Human Resources, Sales, etc.) related to sales and operational risk and compliance initiatives for the business.

  • Participate in Laws, Rules, Regs forums/meetings and facilitate communication of impact and changes to KYC Regional business stakeholders.

  • Partners and liaises with cross-functional teams to ensure continuity and alignment on key topics.

  • Supports key AML process-control projects, audits and initiatives.

  • Management support of AML Self-Identified Audit Issues (SIAI) & Compliance Identified Audit Issues (CIAI) and remediations.

  • Any other GCB special projects, SPI/Operational Excellence initiatives or business matters related to AML KYC that may arise during course of usual business

Required Skills

  • Experience related to operational risk, compliance, risk management, audit, business controls

  • Ability to independently lead and driveinitiatives withlimited direction and supervision.

  • Ability to assess risk and determine when to raise concerns and escalate.

  • Influence change across multiple operational processes

  • Effective communication and presentation skills (both orally and in writing), with the ability to communicate succinctly with all levels of the organization.

  • Exhibit strong personal drive, individual initiative, sense of urgency and responsiveness.

  • Strong proficiency in PowerPoint, Excel and SharePoint along with the ability to quickly learn new programs and applications

Desired Skills

  • Experience or strong knowledge of GCB’s functional areas and sales process, tools/technology, and systems

  • Strong level of interpersonal skills

  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.

  • Excels in working among diverse viewpoints to determine the best path forward.

  • Commitment to challenging the status quo and promoting positive change.

  • Bachelor's degree or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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