We Hire America Jobs

Senior Analyst III - ACH

Charlotte, North Carolina;Newark, Delaware; Kennesaw, Georgia; Jacksonville, Florida

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Role Description

• Perform continuous monitoring and analysis of return payments, and maintain documentation detailing reviews and account performance. Appropriately escalate results for accounts found to be exceeding compliant thresholds.

• Return Payment Risk Monitoring; review ACH returns for Large Corporate, Commercial, Business Banking and Small Business-Client Managed clients to ensure compliance with NACHA regulations and alignment to the Bank's risk objectives. Private Information Wall Classification.

Required Skills:

• In-depth knowledge/experience with ACH servicing and operations

• Recent client team services experience

• Prior Client Escalation issue experience, including Presentations with Senior Leaders

• End to End Resolve, Research and Resolution experience

• Excellent written and verbal Communication skills

• Independent Decision making

• Word, Excel, PowerPoint, andSharePoint

• Detailed orientated

• Excellent ability to review Reporting and analyze data to understand client transaction trends and patterns

Desired Skills:

• Treasury services experience

• Commercial ACH experience

• Data analytics experience within Excel (pivots, vlookups, etc.)

Enterprise Role Description

• Handles complex products and/or escalated customer situations regarding possible fraudulent activity . The incumbent may complete inbound and outbound calls and take appropriate action based on complex transaction characteristics or suspicious documentation. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Decisions are made based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools. The incumbent may need to make decisions under exception conditions and proactively identify and escalate concerns/issues with a sense of urgency. Delivers practical, innovative solutions while focusing on retention and re-establishing customer's confidence. Responsible for mentoring and assisting associates with moderately complex research and analysis of account/relationship activity to assess levels of risk and fraud type.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Mon-Fri 8am-5pm or 8am-4:30pm

Referral Bonus Amount:

0

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Role Description

• Perform continuous monitoring and analysis of return payments, and maintain documentation detailing reviews and account performance. Appropriately escalate results for accounts found to be exceeding compliant thresholds.

• Return Payment Risk Monitoring; review ACH returns for Large Corporate, Commercial, Business Banking and Small Business-Client Managed clients to ensure compliance with NACHA regulations and alignment to the Bank's risk objectives. Private Information Wall Classification.

Required Skills:

• In-depth knowledge/experience with ACH servicing and operations

• Recent client team services experience

• Prior Client Escalation issue experience, including Presentations with Senior Leaders

• End to End Resolve, Research and Resolution experience

• Excellent written and verbal Communication skills

• Independent Decision making

• Word, Excel, PowerPoint, andSharePoint

• Detailed orientated

• Excellent ability to review Reporting and analyze data to understand client transaction trends and patterns

Desired Skills:

• Treasury services experience

• Commercial ACH experience

• Data analytics experience within Excel (pivots, vlookups, etc.)

Enterprise Role Description

• Handles complex products and/or escalated customer situations regarding possible fraudulent activity . The incumbent may complete inbound and outbound calls and take appropriate action based on complex transaction characteristics or suspicious documentation. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Decisions are made based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools. The incumbent may need to make decisions under exception conditions and proactively identify and escalate concerns/issues with a sense of urgency. Delivers practical, innovative solutions while focusing on retention and re-establishing customer's confidence. Responsible for mentoring and assisting associates with moderately complex research and analysis of account/relationship activity to assess levels of risk and fraud type.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-23010073

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kerry Lucas

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .