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Program Lead - GMT Operations

Jersey City, New Jersey

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

LOB Specific Job Summary

The role is to carry out control assessments for Global Markets Payment Applications across GMT. Controls to be assessed could include Inappropriate Access Reviews, Inappropriate Secondary Approver, Toxic Combinations, Segregation of Duties, Fraud analysis, Logging & Monitoring, Entitlement Quality. Job expectations are to ensure that the Control Framework follows the appropriate review and approval process, including identification and engagement of key stakeholders, subject-matter experts, and forum participants, as appropriate. This includes monitor and testing of key controls across high-risk functions, issue management and support audit & regulatory exams

Responsibilities:

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders

• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

• Collect the input information required for control assessments from enterprise teams like IAM, GIS, MAPS etc.

• Send out request to application teams for carrying out control assessments.

• Gather evidences of control assessments from application teams.Review the evidences collected. Reach out to relevant enterprise team or SME to ensure that the evidences are complete and correct. If not get the rationale for the gap. If gap requires to bridged, then facilitate enterprise risk management processes (SIAI or JDI or appropriate risk management).

• Follow up where evidence is not fit for purpose.

• Follow up & escalate where delay in delivery of evidences are identified.

• Address queries from application teams.

• Periodic reporting of the progress & exceptions in the scheduled Payment related calls.

• Store the evidences collected in evidence repository.

• Create documentations like process document, play books, FAQ's etc.

• Transfer the current process of collecting the evidences to RISE & TRIDENT.

• Manage changes and exceptions with appropriate approvals and documentations

Required Qualifications:

• Strong interpersonal, communication (oral and written) and presentation skills

• Ability to well-document their testing work and provide independent conclusion.

• Cyber and IT general controls (including validation of Identity and access management controls , Inappropriate Access Reviews, Fraud analysis; Toxic Combinations; Separation of Duties; Inappropriate Secondary Approver, Logging & Monitoring, Entitlement Quality)

• Problem solving, analytical and organizational skills

• Microsoft Office (Excel, PowerPoint)

Desired Qualifications:

• 5+ yrs. of Business and Technology experience.

• Ability to drive timely decisions, knowing when to engage others for additional input, and when to act independently

• Influence decisions and outcomes through effective communication

• Extremely organized/excellent time management skills with ability to manage competing priorities

Skills:

• Process Design

• Program Management

• Project Management

• Reporting

• Strategy Planning and Development

• Issue Management

• Oral Communications

• Presentation Skills

• Prioritization

• Problem Solving

• Performance Management

• Process Performance Management

• Process Simplification

• Risk Management

• Workforce Planning

Minimal Education Requirements - Bachelor Degree or Equivalent Professional

Experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .