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Job Information

TJX 70181-LP Customer Service Associate in Johns Creek, Georgia

70181-LP Customer Service Associate

Brand: TJ Maxx

Location:

Johns Creek, GA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Loss Prevention

No Experience Necessary-Reliability, passion to learn and grow required. Job Responsibilities: Surveillance and observe internal and external activity throughout the day. Document observations. Complete video review. Complete case building on associate and customer theft. Train associates and promote shrink awareness.

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Responsibilities:

  • Provides prompt, courteous and knowledgeable service to internal and external customers

  • Engages customers, providing support and creating a positive shopping environment

  • Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

  • Observes proper checkout procedures for customers and Associates

  • Communicates shrink-related concerns to Store Management and Loss Prevention

  • Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

  • Coordinates and executes shrink-related activities in partnership with Store Management

  • Supports and participates in store shrink reduction goals and programs

  • Promotes a culture of honesty and integrity; maintains confidentiality

  • Encourages Associate use of shrink reduction resources

  • Promotes safety awareness and supports maintenance of a risk-free environment

  • Follows through on commitments; accomplishes goals with minimum supervision

  • Adheres to all labor laws, policies, and procedures

  • Performs other duties as assigned

Requirements:

  • Excellent communication skills and sound judgment

  • Ability to respond appropriately to changes in direction or unexpected situations

  • Team player, working effectively with peers and supervisors to accomplish tasks

  • Able to work a flexible schedule to support business needs

  • 0-2 years retail or security experience

    No Experience Necessary-Reliability, passion to learn and grow required. Job Responsibilities: Surveillance and observe internal and external activity throughout the day. Document observations. Complete video review. Complete case building on associate and customer theft. Train associates and promote shrink awareness.

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