Marriott Franchised Conference Services Manager in Kailua Kona, Hawaii
Job Number 23155365
Job Category Sales & Marketing
Location Courtyard King Kamehameha's Kona Beach Hotel, 75-5660 Palani Road, Kailua Kona, Hawaii, United States
Located Remotely? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Pacifica Hotel Company. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
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Conference Services Manager
Rate of Pay: Salaried
Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Conference Services Manager to share the aloha spirit and strive to create a memorable guest experience.
Brief Summary of Job:
Primary focus is on coordination of all aspects of event planning including meetings, reunions, social functions, and catering. Event planning includes all aspects of business coordination after contract signing forward, for example, direct billing requirements, catering, all event details, VIP needs, amenities, group resumes, rooming lists, registration cards, etc. Approximately 75% of overall time. Other key responsibilities include targeting, capturing, and coordinating catering sales. Approximately 25% of overall time. Meets and exceeds revenue goals by developing new catering accounts and planning/coordinating all components of group business in a profitable and win-win selling approach.
Essential Functions and Responsibilities of the job include but are not limited to:
•Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
•Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
•Coordination of all group and banquet business as developed by the Sales Manager(s) or Director of Sales & Marketing. Contact and appropriately follow-up on all signed/contracted business. Determination and coordination of all event planning needs.
•Review and update banquet menus/packages/upgrades regularly to maximize revenue and ensure customer needs are met.
•Detailing (BEO Creation) of all groups with meeting or events with client specifications including space requirements, times, equipment, menus, theme, décor, staffing etc.
•Communicate upcoming deadlines to clients i.e., cutoff date, room list due, final guarantee due etc. Receive and post deposits and final payments, ensure direct billing is established as applicable.
•Prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction.
•Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the client’s expectation or better. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all coworkers for the best overall performance of the hotel.
•Is responsible for rebooking groups and event business through building strong, professional customer relationships and providing consistent outstanding customer service.
•Focuses on revenue-producing activity and maximizes selling time through retaining accounts/customers, maximizing upsell opportunities and direct sales effectiveness.
•Solicit new and existing accounts to meet and exceed revenue goals through proactive sales efforts via telephone, outside sales calls, site inspections and written communication.
•Provide overall direction and coordination for events to restaurant/banquet staff.
•Attend and assist with menu tastings and pre/post con meetings with clients.
•Communicate all relevant information to the chef/banquet staff and other appropriate departments in a detailed and timely manner.
•Greet host (on-site contact) for assigned events and provide formal introduction and handoff to Banquet management.
•Complete quarterly sales objectives and ongoing action plan, as directed by the Director of Sales & Marketing.
• Conduct hotel site inspection and customer presentations.
• Meet and exceed individual productivity goals.
• Respond promptly to all sales related inquires and correspondence from customers, prospects, and lead referrals.
• Conduct weekly quota of proactive sales calls in the form of telephone calls, hotel site inspections, trade shows and networking functions/meetings.
• Utilize the hotels sales system in accordance with Pacifica standards.
Knowledge/Education/Experience: Proficient in Microsoft applications. At least two (2) years of food and beverage banquet and/ or event experience in hospitality required. Knowledge of Island of Hawaii and State of Hawaii market highly preferred. Ability to speak multiple languages preferred. College graduate desirable. Experience in a union environment is preferred but not required.
Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Dependable.
At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:
• Competitive Pay
• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
• Sense of place and culture
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Free Dental Insurance
• Free Life & Temporary Disability Insurance
• Attractive Pension/Retirement Plans
• Monthly Wellness Event
• Reward & Recognition
• Free hot meal each shift worked prepared by our Culinary Ohana
• Free employee parking directly on-site in hotel parking lot each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Other employee shopping and spa discounts
• Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!
Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!
This company is an equal opportunity employer.
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