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Job Information

Abbott Clinic Solutions Account Specialist in Kansas City, Missouri

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions.

Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

eScreen, Inc. is the largest technology-enabled Third-Party Administrator (TPA) in the country, providing employment drug screening and occupational health services (vision, audio, vaccinations, TB, titer, DOT/non-DOT Physicals, etc.) at our 5,800+ occupational health clinics across the country through our web-based scheduling/result reporting software. eScreen, Inc. part of Abbott's Rapid Diagnostic Division. Our location in Kansas City, MO , currently has an opportunity for a Clinic Solutions Account Specialist . This seasoned Clinica Solutions Account Specialist will be responsible for managing our existing Channel partners to drive key strategic initiatives and new incremental growth

WHAT YOU’LL DO

  • Demonstrate drive to provide outstanding customer service with clear verbal and written communications

  • Answer phones, research questions, and document all customer interactions

  • Assisting with Creating new accounts, providing assistance with new and resetting the account, and providing access-related requests.

  • Identify and interpret appropriate steps to resolve the need of the customer.

  • Coordinate and resolve questions, inconsistencies, or missing information.

  • Enter data into the computer following each action taken and enter necessary codes to represent the action.

  • Make necessary corrections to information entered to ensure problem resolution.

  • Deescalate the issues and provide satisfactory solutions.

  • Flexibility to operate in several systems or platforms and balance tasks throughout the work day

  • Ability to multitask in handling customers on various reporting platforms

  • Fostering a customer service culture that strives for 100% customer satisfaction.

Required

  • High School diploma

  • 2-3 years’ customer service experience

Preferred

  • Four-year degree from an accredited college or university is preferred

  • IT related customer service experience is strongly preferred

  • General knowledge of Occupational Health Services is a plus

  • Microsoft Office (Word, Excel)

  • Strong verbal and written communication skills

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career, We offer:

  • Training and career development, with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives, and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and a history of being actively involved in local communities.

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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