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PURPOSE AND SCOPE:

Under general supervision, the Credits Representative identifies, analyzes and resolves credit balances within the assigned portfolio of accounts. The credit representative applies acquired job skills in the performance of credit responsibilities in compliance with company policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Perform assigned responsibilities in compliance with company policies and procedures; meeting or exceeding goals within company-defined timelines.

• Principle responsibility to work credit balances to resolution by identifying type of credit and taking the appropriate action to resolve.

• Identify, analyze, and research refund requests from Commercial, Government and Patient for accuracy and submission for refund to be submitted.

• Submit appropriate Cash Corrections and adjustments in system to resolve posting issues that are causing credit balances.

• Perform insurance verifications and take appropriate action to resolve COB issues that are causing credit balances.

• Contact insurance to verify that credit balance is still outstanding with Insurance and follow appropriate steps to resolve credit on account based on Insurance response.

• Ability to identify credits caused by trends and report to team lead/manager for appropriate action to resolve issue.

• Assist with various projects as assigned by direct supervisor.

• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.

EDUCATION:

High School Diploma required.

EXPERIENCE AND REQUIRED SKILLS:

• 1 - 2 years' related experience in the medical field for credit or insurance collections.

• Knowledge of state statute limitations helpful.

• Good computer skills with demonstrated proficiency in word processing, spreadsheet, database and email applications.

• Detail oriented with good analytical and organizational skills.

• Good time management skills with the ability to multitask concurrent priorities in an organized manner.

• Must be able to work independently with minimal supervision as necessary, and alternately work cohesively within a team environment.

• Possess a positive, enthusiastic and energetic attitude.

• Strong oral and written communication skills to effectively communicate with all levels of management.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.