We Hire America Jobs

Requisition ID: 283230

• Relocation Authorized: None

• Telework Type: Full-Time Office/Project

• Work Location: Knoxville, TN

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .

Project Overview:

Implements and recommends changes to the Information Technology (IT) plan on small, non-complex projects; configures and installs standard

hardware and software; provides basic automation support and coordination to the project; implements the IT portion of the project closeout plan. Performs a broad range of varied automation and

communications related work activities. Plans and schedules own work within a limited time horizon.

Job Summary:

Help Desk Operations

In this role, you will provide 24x7 first line support for IT services to internal users. You will respond to IT requests and incidents, troubleshoot issues, provide feedback, assist in the development of new procedures, and participate in the rollout of new technologies and services. Your work will contribute to enhanced performance of IT infrastructure, applications, network, and collaboration services globally.

IT Service Management

In this role, you will assist with the day-to-day IT Service Management process based on industry standards. You will help develop the roadmap and guides, define processes and data requirements, and establish metrics and reports. Your work will support performance analysis and decision making to help ensure infrastructure support is efficient, effective, and adheres to process policies and procedures.

Local Infrastructure/Deskside Operations

In this role, you will deploy and provide hardware and IT services to internal end users in Bechtel offices. You will diagnose and resolve hardware and software related issues, maintain and troubleshoot local IT infrastructure, network and collaboration services, and participate in the rollout of new technologies and services. Your work will contribute to improved incident resolution and customer service standards.

Mobility & Wireless Operations

In this role, you will Identify, diagnose, and resolve problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services. You will participate in the development and rollout of new technologies and services to enhance end user experience and meet business needs.

Major Responsibilities:

Local Infrastructure / Deskside Operations

• Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally

• Diagnoses and resolves local Infrastructure, hardware & software related issues

• Follows standard operating procedures for IT request and incident services to the end-user

• Improves Incident resolution and customer service standards

• Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues

• Participates in the rollout of new technologies, services, and security remediations

Helpdesk Operations

• Provides 24 x 7 first line support for IT services to internal users

• Follows standard operating procedures for IT request and incident services to the end-user

• Troubleshoots end user performance issues for IT infrastructure, applications, network, and collaboration services globally

• Provides feedback and assist in development of procedures, work instructions and new scopes

• Participates in the rollout of new technologies, services, and security remediations

Mobility & Wireless Operations

• Deploys and provides mobile devices and mobility services to internal users

• Follows standard operating procedures for mobility services to the end-users

• Troubleshoots end user performance issues for mobile devices (Smart phones, tablets, data devices, etc.) as well as mobile applications and Bechtel App Store

• Provides feedback and assists in development of procedures, work instructions and new scopes

• Responsible for mobility asset and inventory management

• Identifies, diagnoses, and resolves problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services

• Participates in the rollout of new mobility technologies and services

Education and Experience Requirements:

• Requires a University Hire with 1-2 years of experience or 5-6 years of relevant work experience.

• Must be a US citizen.

Required Knowledge and Skills:

• Basic knowledge of corporate, industry and professional standards.

• Basic knowledge of project management concepts and tools.

• Ability to handle customer interactions in an accurate, effective and timely manner.

• Ability to articulate ideas and write clear and concise reports

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com