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Job Information

Hilton Group Rooms Coordinator - Hilton La Jolla Torrey Pines in La Jolla, California

Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups. Prepares all VIP key packets and makes special arrangements as needed.

What will I be doing?

A Group Rooms coordinator is responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specific tasks required of this position include:

  • Processing group reservation information including rooming lists, booking links, suites, resumes and billing requirements
  • Creating and managing inventory for all group blocks in communications with Sales/Events departments.
  • Processing reservation request calls and emails as appropriate, assisting internal and external customers.
  • Checking and responding to emails daily and in a timely manner - internally and externally

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hourly rate range: $22.00 - $23.00

Job: Guest Services, Operations, and Front Office

Title: Group Rooms Coordinator - Hilton La Jolla Torrey Pines

Location: null

Requisition ID: HOT095EM