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Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Electrification + Energy Solutions

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

Caterpillar’s Electrification + Energy Solutions (E+ES) division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries.

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.

Support complex technical product problem resolutions of Advanced Power Products (batteries, fuel cells, chargers, energy storage systems, and electric drives) to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.

Responsibilities

• Diagnose, repair, rebuild, and repurpose of electrification product(s).

• Perform live electrical (Live Work) on batteries.

• Support dealer personnel in troubleshooting issues, answering technical inquiries, and training personnel.

• Communicate site advanced power product issues, uptime status, and hour accumulation.

• Facilitate the return of Failed Parts to the factory for further analysis.

• CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s

• Perform failure analysis where needed.

• Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters

• Manage spare parts, tools, and Personal Protection Equipment on site.

• Support regional industry shows, displays, and proving ground events as needed.

• Keep up-to-date on new technologies and drive continuous improvement to established techniques.

Degree Requirement

• Degree or equivalent experience desired

• Electrical Engineering or Technical degree

• 2 years of electrification experience

Skill Descriptors

Troubleshooting Technical Problems : Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in electrical equipment.

Level Extensive Experience:

•Evaluates business impact of failure and the criticality and timing of needed resolution.

•Resolves difficult or high-impact equipment and systems problems.

•Monitors machine performance and history; addresses excessive maintenance or repair needs.

•Coaches others how to resolve integration or communications problems in multi-vendor environment.

•Applies specific techniques for isolating a problem and defining resolution approach.

•Uses advanced diagnostic techniques and tools for unusual or performance-related problems

•Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems

•Applies specific techniques for isolating a problem and defining resolution approach.

•Uses advanced diagnostic techniques and tools for unusual or performance-related problems.

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Working Knowledge:

• Shares customer passion for electrification and decarbonization needs.

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researches and verifies customer needs and expectations.

• Solicits customer satisfaction feedback and acts on improvement opportunities.

• Helps link organizational objectives to customer needs and expectations.

• Meets regularly with customers to understand their wants, needs and expectations.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge:

• Follows proper data gathering and analysis processes and policies.

• Participates in gathering and sharing an organization's data based on requirements.

• Utilizes basic data collection and evaluation tools and techniques.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:

• Provides a quality of service that customers describe as excellent.

• Resolves common customer problems.

• Responds to unexpected customer requests with a sense of urgency and positive action.

• Provides direct service to internal or external customers.

• Documents customer complaints in a timely manner.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Extensive Experience:

• Must be a proven self-starter to travel alone and train dealer technicians in the field

• Differentiates assumptions, perspectives, and historical frameworks.

• Evaluates past decisions for insights to improve decision-making process.

• Assesses and validates decision options and points and predicts their potential impact.

• Uses effective decision-making approaches such as consultative, command, or consensus.

• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

• Delivers helpful feedback that focuses on behaviors without offending the recipient.

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Writes trip reports for every trip to document and train team.

• Works well with others in a collaborative supportive manner

• Avoids technical jargon when inappropriate.

• Looks for and considers non-verbal cues from individuals and groups.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Extensive Experience:

• Ensures capture of lessons to be learned from a problem-solving effort.

• Organizes potential problem solvers and leads problem resolution efforts.

• Uses varying problem-solving approaches and techniques as appropriate.

• Contributes to standard practices for problem-solving approaches, tools, and processes.

• Analyzes and synthesizes information and devises alternative resolution strategies.

• Develops successful resolutions to critical or wide-impact problems.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Working Knowledge:

• Provides prompt and effective responses to client requests and interactions.

• Monitors client satisfaction levels on a regular basis.

• Alerts own team to problems in client satisfaction.

• Differentiates the roles and responsibilities in a business relationship.

• Works with customers (internal and external) to address critical issues and re

solve major problems.

Additional information

• Sponsorship is not available for this position

• Relocation assistance is not offered for this position

• Ability to travel up to 50% (domestic and international)

Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401k) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 14, 2024 - June 23, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.