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Skills Technical Training Specialist (Power Generation)

Date: Jun 13, 2024

Location: Westwego, Louisiana, United States

Company: Entergy

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

Job Summary/Purpose

The Technical Training Specialist will work with field personnel to understand and analyze performance needs to determine appropriate training solutions. Provide maintenance skills training to personnel and solicit and respond to trainee needs. Training services include analysis, development and delivery of training courses, communicating with customers to define and prioritize their needs, and support with assigned initiatives. Responsible for the administration all phases Analyze, Design, Develop, Implement and Evaluate (ADDIE)in the Systematic Approach to Training (SAT) process.

Job Duties/Responsibilities

• Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to maintenance skills.

• Research and analyze maintenance skills training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives.

• Conduct needs and performance analysis to develop the basis for new curriculum development or for updating existing curricula for maintenance skills.

• Develops and edits classroom training materials and provides input into overall training content to provide the most relevant training to meet the training needs.

• Solicits and responds to feedback regarding content, delivery, training department processes etc. related to training delivery.

• Oversee, schedule, deliver, teach and/or facilitate training courses related to maintenance skill sets (Instrumentation, Electrical, Mechanical)

• Applies evaluation models (such as Kirkpatrick's model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery.

• Develop or update training courses and certification processes for new and existing operations, maintenance, and other technical personnel in Power Generation.

• Applies ADDIE or other development models as required for all course development projects and maintains course history information.

• Actively solicits feedback on programs and updates as needed; improves, training initiatives to improve training (learning) effectiveness.

• Obtains technical reviews from content owners and ensures the accuracy of revisions to provide customers with the highest quality technical materials.

• Work with a minimum of supervision to complete all work on schedule and budget.

Senior Training Specialist Additional Duties/Reponsibilities:

• May be involved with collaborating with business partners to review and update Training Procedures, Operating Procedures, Maintenance Procedures, and other documents as requested; also, to develop and manage a technical documentation plan for each project outlining deliverables, due dates, and launch requirements.

• Participates in continuous improvement of technical writing processes and systems (e.g., content management) to ensure quality, compliance, and reliability of technical publications.

Senior Lead Additional Duties/Responsibilities:

• Facilitate the team and curriculum review meetings

• Ownership of O&M and capital budget forecasting, actuals, and project implementation/spend

• Execution of contracts and purchase orders

Minimum Requirements

Minimum education required of the position

• High school diploma required, or equivalent.

• Desired: Associate Degree in (Instrumentation, Electrical or Mechanical)

Minimum experience required of the position

• Technical Training Specialist: 6+ years of power generation or other industry experience with the ability to deliver, produce and develop maintenance skills training course material without a degree, or 3+ years of experience with a degree.

• Technical Training Specialist Sr: 8+ years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree.

• Technical Training Specialist Sr. Lead: 10+ years of power generation or other industry experience with the ability to deliver, produce and develop training course material without a degree, or 7+ years of experience with a degree.

Minimum knowledge, skills and abilities required of the position

• Maintenance Skills Required – candidate must possess skills in one of the following disciplines based on position being recruited for:

• Instrumentation and Controls - Proficient in installation, calibration and troubleshooting of various types of industrial process instruments and control system integration, OR

• Electrical - Proficient in high, medium, and low voltage power and control system Installation, maintenance and troubleshooting of various electrical power and control switchgear, power distribution centers and motor control centers and associated electrical equipment, OR

• Mechanical - Proficient in the installation, operation and maintenance of various pumps, valves, combustion turbines, steam turbines, compressors, and other associated mechanical equipment. In addition, welding skill set highly desired.

• Able to effectively communicate in various mediums and various styles.

• Candidate to have strong interpersonal skills; ability to integrate seamlessly into diverse teams.

• Ability to travel up to 75% to support field locations in Texas, Arkansas, Mississippi, and Louisiana.

• Candidate should have a working knowledge and/or the ability to learn to work with a LMS and SharePoint.

Any certificates, licenses, etc. required for the position

• Desired for Maintenance Technical Training Specialist:

• NCCER certified in any of the technical craft listed. Electrical, Intrumentation, Mechanical.

Other Attributes

Functional Knowledge

Requires depth and/or breadth of expertise in own specialized discipline or field in technical skills to be taught and the ability to perform technical craft techniques appropriate to the subject matter being taught

Business Expertise

Interprets internal/external business challenges and recommends best practices to improve products, processes, or services

Leadership

Entergy leadership competencies must be exhibited

Problem Solving

May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Impact

Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

Communicates difficult concepts and negotiates with others to adopt a different point of view

Working Conditions

• As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

#LI-DT2

Primary Location: Louisiana-Westwego Arkansas : Little Rock || Louisiana : Lake Charles || Louisiana : Westwego || Mississippi : Clinton || Texas : The Woodlands

Job Function : Professional

FLSA Status : Professional

Relocation Option: Level II

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 114974

Travel Percentage :50% to 75%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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