Pfizer Senior Manager, Customer Communications in Lake Forest, Illinois
The Senior Manager, Customer Communications, is responsible for leading the development and execution of customer communications and related operational strategies to maximize revenue, support customer reputation and drive product initiatives for injectable and specialty products in the Pfizer U.S. Hospital Business Unit (U.S. HBU). Specifically, the colleague in this role will ensure sound communications strategies and proactive information dissemination for customer-facing colleagues to use with customers -- including hospital clinicians, Group Purchasing Organizations (GPOs) and Integrated Delivery Networks (IDNs). The colleague will write, develop and manage customer communications with the Customer Marketing and Communications and Portfolio teams, and other cross-functional groups. The Senior Manager partners with Corporate Affairs and Pfizer Global Supply leads to execute communications for the business, including product opportunity and market action communications, standby statements, Q&As and message documents. The individual in this role also collaborates with critical colleagues across Medical, Regulatory, Legal, Account Management, Supply Chain, Quality, Operations and Trade teams as appropriate.
The Senior Manager, Customer Communications, reports to the Customer Marketing and Communications Lead, U.S. Hospital Business Unit. ESSENTIAL JOB FUNCTIONS:
► Lead and implement customer communication programs and tools to advance U.S. HBU business and revenue goals. Lead customer communication program execution and provides strategies and materials for local implementation and execution. ► Manage projects with Customer Marketing and Communications Lead, Marketing and Communications colleagues, Corporate Affairs, Account Management, Portfolio, Sales and other team members to develop, coordinate and implement communications for customers and externally-facing colleagues. ► Liaise with partner lines to effectively gather and develop content for product opportunities and supply recovery initiatives.
►Issue scenario plan communications to broad stakeholder audience on supply recovery of key portfolio products.
►Develop clear communication processes for Sales teams regarding product supply and availability messaging.
► Collaborate effectively with U.S. HBU Customer Marketing and Communications, Corporate Affairs and other Communications teams across Pfizer to align on internal and external strategic messaging and planning, including product and supply statements, Q&As and message documents.
►Participate on cross-functional teams to understand, respond to and develop critical new product launch, return to market and supply communications.
►Serve as a backup for supporting priority communications initiatives and vehicles, including SharePoint sites, colleague Town Halls, leader and issues management communications. ►Expected travel 10-25%
►The position is typically based in north suburban Chicago/Lake Forest, IL. Highly qualified professionals based outside of the Chicago area/remotely are encouraged to apply. EXPERIENCE & QUALIFICATIONS:
►Undergraduate degree in communications, business, English or related area; Master's degree preferred
►7-10 years' experience with commercial and/or corporate communications background
►Excellent written and oral communications and project management skills
►Understanding of proper corporate objectives and messaging to key audiences at all levels of the organization
►Strong knowledge of the U.S. brand, generic and hospital pharmaceutical marketplace
►Able to work with tight deadlines, manage multiple projects at once and maintain professionalism under pressure
►Proactive self-starter, able to work autonomously and manage projects independently
►Good interpersonal skills
►Experience with the biopharmaceutical industry or healthcare sector preferred; specific knowledge of Pfizer a plus
►Demonstrated effective levels of the following capabilities: organizational awareness, leading change, seizing accountability, driving performance, self-awareness, business acumen and acting decisively. PERSONAL ATTRIBUTES:
The selected candidate will have a "can-do" attitude; high degree of professionalism and business acumen; be able to work effectively with cross-functional teams and quickly assume responsibility in a complex, matrix environment. Colleague would need to be highly skilled in all forms of communication (i.e. oral, written, presentations, etc.) at team, peer and executive levels. The selected candidate will possess strong leadership skills; be able to convey key insights efficiently and precisely and be an innovative thinker; who is collaborative, approachable, intuitive and relatable. The ideal candidate is a strong relationship builder, a trusted partner and self-starter, with an entrepreneurial mentality, passionate, energetic, detailed, organized, driven, accountable and process-oriented. Ability to multi-task and work quickly as urgent matters arise. The colleague is expected to champion Pfizer values and behaviors, be customer obsessed, flexible and collaborative to maximize performance. The selected candidate will effectively leverage the expertise of team members in challenging the status quo, providing decision-making recommendations and effectively resolving conflict; and above all, the individual will have unquestionable personal and business ethics.
Other Job Details:
Last Date to Apply for Job: October 29, 2020
Additional Location Information: Standard 8:00 to 5:00 or 40 hours per week.
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