Job Information
Publix Senior UX Content Designer – HR Self-Service Portal in Lakeland, Florida
29255BR
Position Title:
Senior UX Content Designer – HR Self-Service Portal
Department:
Public Affairs
Location:
Lakeland, FL
Description:
Publix Super Markets tops the list of privately-owned supermarkets in the U.S. We are privately-owned, hold no long-term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for — and be an owner in — a Fortune 100 company that is widely recognized as a leader in the supermarket industry.
The Corporate Communications department at Publix spearheads internal communications and press releases, publishes monthly newsletters and annual benefits notices, handles department-specific communications, and manages digital content for Publix's internally-facing platforms.
Within the department, the Senior User Experience (UX) Content Designer will establish and evolve content strategy for communication technology that delivers compelling and interactive associate experiences. The Senior UX Content Designer will help establish our platform voice and standard methodologies, and ensure associates have an exceptional user experience. The ideal candidate has drive and initiative, is flexible and adaptable, and works productively and effectively when faced with stressful work situations and time pressures.
What you’ll do
develop, oversee, and audit the content management strategy and methodology for digital platforms
evolve platform user experience based on industry best practices, user testing and platform analytics
establish processes to intake new requests, address content gaps, prioritize content development and enhancement efforts
define critical metrics of success, create processes to track, interpret and report on those metrics
manage UX Content Designer
Req ID:
29255BR
Additional Required Qualifications:
Hours of Work:
Minimum 45 hours per week
Facility:
Lak Publix Corporate Office B003
State:
Florida
Frequency of Pay:
Monthly
Travel Frequency:
10%
Minimum Base Pay:
6,135
Additional Preferred Qualifications:
Additional Information:
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Address:
3300 Publix Corporate Parkway
Potential Annual Pay with Bonus:
79,755 - 119,795
City:
Lakeland
Other Compensation Information:
Year End Bonus:
As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.
Maximum Base Pay:
9,215
Required Qualifications:
Bachelor's degree or equivalent experience
at least three years’ content strategy experience with a focus on UX content
at least two years’ developing and managing content
general understanding of natural language processing and machine learning
knowledge of communication and UX design principles
knowledge of how to write conversational content
knowledge of the different digital communication channels and platforms and how people typically interact with them
knowledge of content strategy, brand identity standards, positioning statements and corporate strategy
supervisory knowledge including leading and mentoring, and monitoring the performance and behavior of others
basic skills with Microsoft Outlook and Excel
intermediate skills with Microsoft Word and PowerPoint
ability to understand and apply new information, procedures, or principles to perform job duties
ability to plan and implement effective change management strategies
ability to attend to and verify the accuracy and completeness of detailed information and produce work that is complete and free of errors
ability and willingness to generate unique solutions and innovative ideas to address problems
ability to effectively resolve problems
ability to understand the big picture and the interrelationships among various parts of the organization, including the impact of changes in one area on another area
ability to develop and maintain professional, trusting, positive, and productive working relationships
ability to create a positive and professional environment and anticipating and meeting customer needs quickly and effectively
ability to persuade, convince or achieve buy-in from others
ability to find, develop, train and retain associates whose skills best align with the needs and objectives of the organization.
ability to use active listening techniques to ensure the understanding of information provided by the speaker, and display interest in the topic discussed
excellent presentation and written communication skills
excellent analytical skills
willingness to travel
willingness to work a variable schedule including nights, weekends, and holidays as needed
Preferred Qualifications:
Master's Degree
five or more years’ content strategy experience in a communications or public relations environment
one or more years’ leading content strategy
knowledge of Publix and corporate communication objectives
knowledge of department and company organizational structure, including roles and responsibilities of key associates
basic skills with a content management system
basic skills with Microsoft Teams and SharePoint
UXC or UXMC (user experience certification or master’s certification)
Zip Code:
33811-3311
Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)