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Job Information

Merck GTA Operations Support Specialist in Lansdale, Pennsylvania

Job Description

Responsibility for the management & resolution of incoming inquiries, escalations, and continuous improvement ideas from Global Talent Acquisition (GTA) team members across all regions via a Case Management tool. This individual will also provide recommendations to GTA Operations to continually develop team knowledge, enhance existing capabilities and improve current processes through alternative solutions identified via analysis of the incoming cases.

This individual is responsible for collaborating with peers as well as other functional areas such as Center of Excellence (COE), HR Service Delivery and HR Solutions for root cause analysis/resolution and further consideration of process improvements. In addition, this individual will support region-based Global Background Check (GBC) Adjudication to evaluate decisional check statuses in comparison to our Company's screening criteria to assist in determining eligibility for hire based on GBC results.

Reporting to the Associate Director of GTA Operations (Americas Lead), specific responsibilities include, but are not limited to the following:

  • Tier II GTA Case management & resolution

  • Continuous Improvement work related to topics identified via root cause analysis of case volume

  • Cross-functional collaboration to resolve issues and recommend process improvements

  • Management of region-based GBC Adjudication review and making decisions in a timely manner

Required Skills & Experience

  • Bachelor’s degree or equivalent experience (2 years of HR experience)

  • Minimum of 2-3 years of progressive experience in an HR function (Talent Acquisition preferred)

  • Minimum of 2-3 years of customer-focused support within a global company

  • Ability to efficiently & effectively assesses support inquiries to identify opportunities where HR processes, technology and/or initiatives can further improve service delivery and enhance the user experience

  • A team-oriented style and a collaborative approach to getting work done

  • Ability to be hands-on and entrenched in the details when necessary while being able to think strategically and big picture, while remaining involved in the day-to-day tasks.

  • Highly analytical with the ability to tackle deep dive analysis as needed

  • Ability to effectively multi-task and adjust to a rapidly changing environment while reprioritizing tasks

  • Initiative, creativity, and excellent written & verbal communication skills

  • Willingness to learn

Desired Skills & Experience:

  • Hands-on experience with an Applicant Tracking tool (Workday preferred)

  • Experience in a Talent Acquisition functional area within a large, global company

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .

Invent. Impact. Inspire.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

Flexible Work Arrangements:



1st - Day

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID: R122650