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Job Information

CDW Quest Partner Specialist in Lincolnshire, Illinois

The Partner Specialist position supports Account Managers with presales questions. The Partner Specialist will have direct day-to-day contact with the sales force and is also responsible for educating Account Managers on the technologies and resources available to them.

Key Areas of Responsibility

  • Answer presales technical or program questions for CDW Account Managers

  • Assist Account Managers in providing solutions to their customers

  • Educate Account Managers on the products and resources to help them become as self-sufficient as possible

  • Review quotes and orders to minimize RMAs and identify potential add-on opportunities

  • Work with other departments at CDW to further relationships with customers, CDW, Partners, and Account Managers

  • Conduct conference calls with customers

  • Obtain relevant industry and/or partner certifications and attend approved outside trainings

  • Tracking of sales interactions.

Other Responsibilities

The Partner Specialist may also be responsible for any of the following activities, based on specific role:

  • Provide feedback to CDW Product Management and Purchasing concerning stocking levels and sales trends

  • Assist in training of Account Managers

  • Identify ways to increase partner profitability through program utilization and solution selling

  • Achieve assigned revenue and profit goals that align to company objectives

  • Assist partners to execute to the mutually agreed upon strategies between the partner and CDW through sales awareness activities

  • Identify tools for increasing Account Manager productivity

  • Assist Partners with internal marketing efforts at CDW designed to increase sales

  • Concentrate on certain areas of technology driven by partner focus or company technology objectives

  • Participates in red carpets and customer meetings as appropriate


Minimum Qualifications

  • Bachelor’s Degree or 2 years’ experience in technology sales or pre-sales consultation

  • 1 year experience in sales and/or marketing

Other Required Qualifications

  • Strong passion for learning and teaching others

  • Proven group presentations skills

  • Motivated and self starting

  • Ability to think creatively and come up with proactive ideas that will increase sales

  • Strong problem solving skills

  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers

  • Concentrate on certain areas of technology driven by partner focus or company technology objectives

Preferred Qualifications

  • Experience in technology sales

  • Relevant partner technical certifications

  • Experience working in a fast-paced work environment

Quest Partner Specialist

* Lincolnshire, IL *