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Job Information

UnitedHealth Group Associate Trainer - Work From Home in Los Angeles, California

If you are located within East Bay area in California and Colorado, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we? Optum360 . We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group , we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life's best work. SM

This position is for a Trainer supporting the Optum Shared Services – Transactions organization, including the Claims Operations, Payment Integrity, and Advanced Analytics Labs business units. Chief responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced. The person will deliver process, procedure, and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural / values lens. May also deliver soft skills training.

The candidate may work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient. Additionally, they may network across other areas of Optum Shared Services - Transactions Training to broaden their knowledge base and expand the training offering.

This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Training Delivery – 60-70%

  • Conduct training for newly hired operational team members on core systems, processes, and applications

  • Provide training on culture and values aligned with Our United Culture

  • Deliver training using multiple mediums – classroom, webinar, blended learning approaches

  • Deliver continuing education, up skill, and performance improvement training as necessary

  • Provide feedback on trainee performance in the classroom to Operational Leaders

  • Training Preparation, Development, and Follow Up – 20-30%

  • Participate in the instructional design and development process as necessary for large scale curriculum design projects

  • May enroll and grant credit in Learning Management System for courses administered

  • Maintain expertise as needed in functional areas supported needed

  • Plan, prepare and practice new material before class

  • Other Duties As Assigned – 5-10%

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree (or higher) OR equivalent work experience in business management, training or other field of study that supports job role

  • Experience delivering training in a healthcare business operations, corporate, or sales environment

  • Experience delivering presentations to multiple levels of employee and leadership

  • Effectively manages learning across multiple platforms / processes

  • Travel up to 25%

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Telecommuting Requirements:

  • Reside within East Bay area of California or Colorado

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

  • WebEx Training Platform expertise

Soft Skills:

  • Agility in training delivery to diverse audiences

  • Ability to collaborate with multiple areas in the company

  • Excellent verbal and written skills

  • Strong interpersonal skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum360. At Optum360, we're on the forefront of health care innovation. With health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyone. We're part of the Optum and UnitedHealth Group family of companies, making us part of a global effort to improve lives through better health care. In other words, it's a great time to be part of the Optum360 team. Take a closer look now and discover why a career here could be the start to doing your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #Yellow

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