Manpower Group Talent Operations Manager in Los Angeles Metro Area, California

Manager, Talent Operations

Who you are:

You're a progressive HR leader, project manager and people analytics expert. You have experience leading teams, technology change initiatives, and programs designed to engage and retain talent at the moment of acquisition and key lifecycle changes.

You have broad HR generalist skills, and experience managing teams, ideally in a fast paced, marketing agency, sales or retail business. You are a systems thinker, who is pragmatic and innovative in your approach and is not afraid to challenge the status quo.

You know what a best in class talent organization looks like and how to execute innovative initiatives to support it. You care deeply about creating positive employee experiences acting as a role model of our company values.

You're excited about joining an industry leader and to be a part of a talented, driven HR team supporting an organization of over 500 full and part time, staff with seasonal surges up to 2000 across North America. You'll be reporting to the Director of Talent Management.

Who we are:

At Creative Channel, we have an unrivalled depth of expertise in driving impact at retail, which we call #Purchasepassion. For 20 years we've been deploying a myriad of solutions for leading brands with the single purpose of enriching the shopper experience. Today, retail is changing and the balance of power has shifted. Consumers enter stores not only to buy, but to experience the products they are interested in - and we are there to intercept, drive and influence those consumers through solutions in and outside of the retail stores that are as unique as the brands we serve. Our solutions are built around #ccME, a band of people working together and individually to live our values:

  • Communicate with openness, honesty & humility

  • Create a fun environment that inspires learning & innovative solutions

  • Make a difference for our clients & community

  • Empower our teammates for growth, success & fulfillment

As a result of this beacon, we have some amazing stories to tell, and even more amazing journeys to travel together in the future. Creative Channel is proud to employ 1,000s of talented people across the US and Canada annually. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve and contribute to our agency's vision.

Your Next Challenge:

Based in our Los Angeles HQ office, you will lead our Onboarding team to efficiently and effectively transition our new Team Members, whilst partnering closely with Talent Acquisition and Management colleagues, as we strive to be one of the best places to work. You'll also have the opportunity to drive people analytics reporting to ensure we are delivering on our commitment to a fun environment that inspires learning, and empowers team mates for growth, success and fulfillment.

Manage Talent Administration, Onboarding and Career Transitions Process

  • Manage, coach and develop the HR Talent Admin staff

  • HR Administration: Oversee the maintenance of all HR Administration including employee records, personnel status updates, HR reports, terminations, and new hiring.

  • Implements, activates and develops processes for any new approved systems.

  • Monitors, improves, and facilitates the on-boarding process of all new hires.

  • HRIS and other HR technology systems

  • Handles HRIS systems support & administration as a subject matter expert, including day to day issue resolution and act as a key resource of HRIS.

  • Handle reporting strategy work and ad hoc reporting requests as well as enhance metrics and dashboard build and usage.

  • Coordinates US immigration process by working the with the HR Generalist/HRBP, legal counsel and expatriates to secure US employment authorization

  • Oversees all employee files including but not limited to, general employment documents, I-9s, US immigration, benefits, disability as well as EEO tracking and reporting

  • Compliance: Ensures that the company is compliant with State and Federal guidelines, i.e. posting requirements, Leaves of Absence/time off programs, Department of Homeland Security/ICE, EEO-1, and

Talent and Team Engagement Initiatives

  • Collaborates with the Talent Teams to ensure cohesive and comprehensive delivery of HR programs relative to the hiring, on boarding, engagement, development and retention of the workforce.

  • Acts as a change agent and proactively recommend practice changes and innovative approaches to address management and business objectives.

  • Embeds our Creative Channel Services culture and values, acting as a role model and champion

Project Management : General management and delivery of projects in Talent Management Operations

  • Conducts needs assessment, analysis, and creating detailed, comprehensive project plans and timelines to ensure successful execution of programs

What you need (hiring requirements):

Skills & Abilities

  • Leadership Skills: A leader as well as a team player who takes responsibility for results, sets an example for others to follow, positively influences others to achieve goals, provides clear direction and focus

  • Excellent communication skills; able to communicate confidently, clearly and with precision. Effectively communicate issues that are complex in nature, both verbally and in writing, through various mediums

  • Strong business acumen, including strong problem-solving skills, critical thinking and self-initiative

  • Ability to use data to tell a compelling story is important. Ability to demonstrate sound decision making based on the right mix of data and experience. In-depth knowledge of a global HRIS system, e.g. Success Factors, would be advantageous.

  • Skilled in project management and development including effective interpersonal skills, effective and concise written and verbal communication skills.

  • Ability to effectively manage change and ambiguity in ever evolving and innovative environment

  • Strong attention to detail with the ability to analyze data to recognize, identify, and verify errors in systems used by onboarding

  • Self-motivation/energy - must be able to demonstrate initiative and be proactive with a 'can-do' attitude.

Management Competencies

  • Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.

  • Managing for Results: Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, provides resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.

  • People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity.

  • Vision and Values: Supports values and daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.

Functional Competencies

  • Negotiation Skills: Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome.

  • Organizational Savvy: Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.

  • Planning: Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.

  • Sense of Urgency: Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.

Education and Experience

  • Minimum 3 to 5 years of people management experience of an HR team, HRIS management (SAP, ADP preferred), and project management with a focus in HR Operations.

  • Bachelor's degree in HR, Business Administration or other related equivalent degrees, or any combination of related education and experience that provides the knowledge and abilities to perform the job required.

  • Professional HR Certification from accredited agencies: SHRM, or HRCI is highly recommended.

  • Experience in working within fast-paced, complex, dynamic, multi-cultural business environment and in a marketing, retail and/or technology industries a plus

Physical Requirements:

Must be able to see, hear, speak and write clearly in order to communicate with employees and customers in person and on the phone. Regular walking, standing and sitting. Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.

Work Schedule and Travel Requirements:

  • Some travel, evening, and weekend work may be required.