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Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented Navico Group Technical Support team, you will significantly contribute to the tech contact center and ensures that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product portfolio of Navico Group.

The technical support team creates a positive customer experience by assisting the customer with technical troubleshooting, product selection, and analytic root cause practices for networked system level system troubleshooting.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Drive positive consumer experience through technical support via phone & email

• Answer product and networked systems level questions including features, benefits, installation, appropriate sizing of products, calibration, interaction with other products within the applications, etc.

• Execute call center documentation and processing

• Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.

• Assist in Development of FAQs and troubleshooting guides

• Review product training presentations

• Organize and document proven processes and procedures.

• Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.

• Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.

• Ensure timely processing and electronic capture of consumer & case information into Navico Group systems

• Assist consumers through diagnosis of product within an entry level system.

• Provide aid in replacement or repair processes/practices

• Aid in remote Root-Cause analysis

• Assist Navico Group Dealers & Installers through Warranty or Parts Order Repair Practices, Pre-Authorization, Advanced Replacements, and Field Service Escalations.

• All other duties as assigned.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)

• Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)

• High-School Diploma/GED

• 2 years prior experience with Marine or RV networked system installation OR 2 year degree from a technical institution in Marine or RV Electrical Systems OR Prior Military Electronics Applications Repair & Diagnosis Experience

Preferred Qualifications:

• ABYC, NMEA, or MEI Certification

• FCC License

Working Conditions:

• Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality and phone use

• Ability to communicate information and ideas for others to understand by phone, email, and/or messaging

• Navico Group promotes a” dress for your day” dress code which may include casual, business casual or business professional attire

• Less than 20% travel

The anticipated pay range for this position is $49,700- $78,000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more (https://www.brunswick.com/careers/culture-benefits/benefits) . In addition, we’re proud of being recognized for making a splash with numerous awards (https://www.brunswick.com/careers) !

About Navico Group:

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business

Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.

Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.

For more information about EEO laws, - click here (https://www.eeoc.gov/employees-job-applicants)

Brunswick and Workday (https://www.workday.com/en-us/service-privacy.html?&_rda=/company/service_privacy.php) Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .

#Brunswick Corporation