We Hire America Jobs

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

Job Description:

As a Account Support Associate at Pitney Bowes, you will interact with clients to resolve complex billing issues. A successful Account Support Associate is an excellent listener who can quickly identify and resolve pain points of high-value clients. You appreciate and value navigating client interactions with patience and in a friendly manner.

The wage range for this position is $17 / hour , with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

You are:

• Passionate about client success and sees opportunities where others see challenges

• Someone who enjoys working in a highly organized fashion

• Able to solve complex billing problems with little oversight

• An individual who thrives in an autonomous environment

You will  

• Work one-on-one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email, and chat

• Collaborate with other departments to solve client issues

• Find the root cause to prevent repeat issues

• Navigate collections activities on accounts where appropriate

• Help drive Pitney Bowes revenue by identifying client needs and providing recommendations for services or products

• Manage your workday with little guidance and a high level of autonomy

• Discuss topics with clients with great attention to detail

• Complete other duties as assigned 

   

Your Background:

As a A ccount Support Associate , you have 

• Strong analytical and organizational skills

• The ability to multitask and manage change well

• Strong verbal and written communication

• Active listening skills to determine customer needs and the best course of action

• The ability to work with flexibility and adaptability to work in a fast-paced environment

• Excellent phone and email etiquette

• The ability to troubleshoot issues and provide clear and concise direction to the client

• High School diploma or equivalent

• A strong working knowledge of Customer Relationship Management (CRM) tools

   

*Our Team: *  

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. 

Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers.  Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents. 

• SendPro MailCenter- Mailing & Shipping Postage Meter

• PitneyShip Cube

• Smart Lockers

Pitney Bowes maintains a drug-free workplace.  

We will:

• Provide the opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally (PB Live Well (https://careers.pitneybowes.com/global/en/pb-live-well) )

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Women / Minorities / Veterans / LGBTQ+ / Individuals with Disabilities are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.