ManpowerGroup Customer Service Representative in Madison, Wisconsin
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.
Provide front-line consultative customer service as the initial point of contact for customer inquiries via phone and e-mail to customers such as law firms and corporations
Develop knowledge around customer goals, challenges, needs and requests utilizing an evolving product and industry knowledge to provide answers and initiate orders
Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with customers and strategic partners nationwide
Develop and maintain knowledge of the department, company and industry as a whole
Develop the ability to promote additional CT offering to meet customer needs
Manage financial transactions
Participate in organization activities to meet or exceed company objectives while representing Wolters Kluwer within the industry
A minimum of one year of customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Bachelor's degree from an accredited college/university or equivalent work experience
Experience generating add-on sales revenue preferred
Strong analytical and problem solving skills, along with excellent organizational, time management and multi-tasking skills
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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