Job Information
American Family Insurance - Corporate Digital and Technology Product Owner (Hybrid) in Madison, Wisconsin
As the Digital and Technology Product Owner you will execute the customer-facing digital and technology strategy as defined by product managers. You will contribute to the product roadmap and set priorities for tasks. Troubleshoot and solve issues found in the customer experience will be accomplished by working with the business and technical teams. May lead small teams on lower-level complexity projects.
You will report to the Senior Manager, Business Systems.
Position Compensation Range:
$86,000.00 - $142,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities:
Successfully execute against a variety of digital/technology product initiatives.
Serve as the “translator” for both the customer and market, as well as internal stakeholders.
Identify objectives and key results and analyze customer feedback and usage metrics.
Train customers on new product features, partnering with stakeholders.
Define product backlog items that ladder up to epics and ensure the backlog is visible, clear and prioritized.
Track and mitigate product dependencies.
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
Grow knowledge of how and when to leverage design thinking, UX, and other frameworks.
Specialized Knowledge and Skills Requirements:
Demonstrated experience providing customer-driven solutions, support or service.
Solid knowledge of the technology industry, including current and emerging digital solutions and trends, as well as data science space.
Solid knowledge of agile methodologies, managing data and tech solutions, industry best practices.
Solid knowledge and understanding of the market, users, and landscape of digital products and applications.
Demonstrated verbal and written communication skills with ability to transfer knowledge.
Demonstrated experience fostering a collaborative and cross-functional team environment.
Demonstrated experience applying critical thinking to the analysis of opportunities and making recommendations accordingly.
Preferred skills:
Knowledge of Property & Casualty Insurance.
Knowledge of the software development process.
CSPO (Certified Scrum Product Owner).
Licenses
- Not applicable.
Travel Requirements
- Up to 10%.
Physical Requirements
- Work that primarily involves sitting/standing.
Working Conditions
- Not applicable.
In this flex office/home role, you will be expected to work a minimum of 10 days per month from the Madison, WI 53783 office.
Relocation may be provided based on the needs of this role.
Role not eligible for sponsorship.
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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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