Job Information
American Family Insurance - Corporate Underwriting Ops Support Center Representative I in Madison, Wisconsin
At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.
American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.
Job ID:
R31222 Underwriting Ops Support Center Representative I (Open)
Compensation may vary based on the job level and your geographic work location.
Compensation Minimum:$23.00 Hourly
Compensation Maximum:$23.00 Hourly
Summary:
Job Family Summary
Agency Care Center Support for general Service, Underwriting and Billing questions (Billing account, underwriting eligibility, rating, systems, and process questions). This position has NO binding authority. Provides guidance and stays up to date on underwriting rules and guidelines, rating manual rules, insurance laws and regulations. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans. May specialize in one or more product types within Personal Lines. Products, processes, and systems vary by division or Company. With progression in job family, top levels focus on leading projects that support ACO operations initiatives." Responsible for assisting agency personnel with policy administration tasks for policy issuance, changes, renewals and cancelations/terminations. Assists Agents/Customer in navigating and applying system processes to solve issues. May support servicing colleagues when work demand exceeds forecast. Provides input and ideas for continuous improvement for Care Center operations and processes.
This is NOT a Licensed Underwriting Position.
Job Description:
Job Level Summary
Acquires basic skills to perform routine tasks
Work is prescribed and completed with little autonomy
Works with either close supervision or under clearly defined procedures
Entry level to a business operations career progression
Primary Accountabilities
Provide customer policy and agency support, primarily through contact center functions, in policy issuance processing, policy Rating and changes processing, policy renewal processing, policy termination
Provide direct customer support for basic issues.
Provide input on continuous process Improvement ideas for customer and agent support processes.
Basic problem research and resolution for customer and agency inquiries on policy questions and issues
Provide Agency support for Billing related inquiries via phones, chat and email.
Specialized Knowledge and Skills
Experience providing customer service and support
Solid written and verbal communication skills
Basic typing/keyboarding skills (25 wpm)
Basic knowledge and understanding of various PC software applications (IE: MS Office Suite, CRM and contact center communication system)
Specialized Knowledge and Skills
Limited experience providing customer service and support
Solid written and verbal communication skills
Basic typing/keyboarding skills (25 wpm)
Basic knowledge and understanding of various PC software applications (e.g. Microsoft Office Suite)
Additional Job Information:
This is NOT a Underwriting role.
When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for over 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you.
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