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Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Construction Digital and Technology (CD&T) is searching for a Senior Technology Consultant to help guide process, implementation and dealer awareness of Cat Command product technology of the CD&T product portfolio.

CD&T is accountable for construction industries technology products that include Cat Grade, Cat Detect, VisionLink, and Cat Command. This position reports to the CD&T global product support manager and is focused on providing customer site and dealer support during the Cat Command station commissioning/installation process. The role will work with supporting Integrated Component and Solutions (ICS) team members to aid site problem solving which may consist of hardware, software, or network troubleshooting. The position is suited for persons that are looking for opportunities to work directly with Caterpillar customers and dealer network, interface with cutting edge construction technolo, global team collaboration, and exposure to all of Caterpillar’s machine product groups.

JOB PURPOSE

• To assist internal/external customers and dealers in all aspects of the commissioning process of onboard and offboard products within the CI Cat Command Product Suite. This includes onboard machine control architecture, offboard control via console or station, and wired/wireless network solutions that support the Command application.

JOB DUTIES

• Work primarily together with our dealers, customers, with integration, installation, and configuration of our remote-control solution CAT Command.

• On-site responsibility for installing, commissioning the Command system as well as securing agreed system performance.

• Work with remote control machines, communication-, site management- and other supporting systems.

• Contribute to development- and operations activities as well as dealer technical development.

• Consult potential customers with network designs tailored to their specific site that meet the Command application requirements.

• Provide technical support for wired/wireless networks for the Cat Dealers in Europe.

• Assist with job studies utilizing Command for Customer/Dealer

• Assist GCI Team with technical pre-sales consultations

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• A 4 year engineering degree with 5-10 years of technology industry experience or equivalent is required.

• Ability to travel (up to 50%) frequently to customer and dealer locations

• 4+ years of experience in the wireless communications field

PREFERRED SKILLS

• Attention to detail

• Excellent written and verbal communication

• Proficiency in English language

• Understanding/hands on experience of construction machine industry

• Experience with M2M and M2X communication methods (Wi-Fi, Radio, 3G/4G/5G, etc.)

• Proficiency with CLI

• Proficiency with Linux

• CCNA

• Proficiency with network troubleshooting equipment

NICE TO HAVE SKILLS

• Hands-on experience with remote control, automation and construction machines

• Experience with construction or mine site network evaluations

• Proficiency in French language

• Proficiency in German language

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

Mai 16, 2024 - Juni 12, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.