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Job Information

Fiserv Senior Technical Production Control in Marietta, Georgia

What does a great Senior Technical Production Control do?

This role is part of the Fiserv Technology Services group and supports several different Credit Risk, Compliance & Merchant Fraud applications in production environment.

Responsibilities:

  • This role is part of a highly technical support team that work covering production application support for a critical part of Fiserv.

  • The role is a considered Level-II and typically works with Business users/Credit Analysts, Level-III Application development team and the Level-I operations team.

  • Responsibilities include application-wide troubleshooting, issue fixes, job/script reruns, and implementation/ validation of production changes...

  • Team works on a 24/7 On-call rotation with flexible week offs.

  • Thorough review of applications to debug performance, capacity, data issues and suggest fixes.

  • Perform analysis on application logs to determine impact and recommend steps for a permanent fix

  • Raise incidents, problem tickets, service requests in ServicePoint.

  • Follow-up with source teams to get source feeds/data

  • Need to drive major/priority incidents & work with Global Command Center team to address & fix the production incidents.

  • We will help you grow in your knowledge of the applications supported and move you into the role as a subject matter expert

  • Recognition for superior work will be rewarded with a highly competitive salary and yearly incentives

Basic Qualifications for Consideration :

  • 7+ years technical support experience in Application Development or Production Application support

  • 3+ years of experience in (Mainframe – DB2, COBOL, JCL) OR (Oracle PL/I with Unix)

  • 2+ years of experience in running database queries

  • Exposure in executing Unix commands, setup Cronjobs, create Unix shell scripts

  • Exposure to Windows OS

  • Ability to clearly communicate complex technical issues to Merchant Representatives, Incident Managers, Product Owners, and various other Fiserv teams.

  • Flexibility to work an on-call schedule on a weekly rotation basis with flexible shifts & time-off

  • Bachelor’s Degree in Computer Science, Information Systems, or related discipline

Preferred Skills, Experience, and Education:

  • Experience managing Unix or Windows Servers or Oracle PL/I or Mainframe

  • Strong PC/Windows and or Unix/AIX experience along with a technical aptitude is needed. Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure.

  • Exposure with monitoring tools such as Splunk, AppD, CA7 scheduler, Putty, Winscp, Toad/Oracle SQL developer, SQL management studio, Spufi/QMF

  • A meticulous mindset with strong attention to detail, and adaptability for a fast-paced environment

  • Banking background and familiarity/experience with banking operations is advantageous.

  • Exposure to Actimize tool is an added advantage…

Who We Are: As part of Fiserv Technology Services, the Gateway Application Support team delivers excellent support for payment platforms, products and services for small, mid-tier, and large merchants.

Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

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