UnitedHealth Group Customer Care Specialist - Woburn, MA or Marlborough, MA in Marlborough, Massachusetts

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing yourlife’s best work.SM

The CustomerCare Specialist handles inbound and outbound calls from internal and external customers to respond to inquiries and resolve concerns and questions. Responds promptly and follows up on customer interactions as needed and assists with obtaining missing insurance or diagnosis information utilizing available resources.


  • First contact within billing call queue to respond to patient questions / concerns

  • Work collaboratively with cross functional teams to resolve patient issues

  • Work cooperatively as part of a team environment and assist in other reimbursement functions as needed

  • Ability to demonstrate outstanding customer service skills

  • Solid organizational skills with the ability to handle conflicting priorities

  • Good communication skills / written and verbal, possess critical thinking skills, self - motivated, punctual and reliable

  • Perform additional tasks as required


  • High school diploma / GED or higher

  • 1+ year of customer service experience

  • Basic Mathematical skills

  • Experience in using Microsoft Suite including Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Word (ability to create documents and complete mail merging), Microsoft Outlook (ability to manage email, calendar, and task lists)

  • Demonstrate strong PC navigation and analytical skills, prioritization, and time management skills


  • Call center experience

  • Experience with health insurance programs

  • Bilingual – English and Spanish

Soft Skills:

  • Must be flexible, able to effectively multi - task, and work effectively in a fast - paced, high volume work environment, dependable and possess the ability to work well with independently as well as part of a team

  • Outstanding interpersonal, verbal, and written communications skills

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealthGroup is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service, call center, healthcare, health insurance, bilingual - english and spanish, Woburn, MA or Marlborough, MA