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Job Information

TJX Tech Ops Analyst II - Service Design and Transition Liaison in Marlborough, Massachusetts

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: 400 Value Way Marlborough MA 01752

Tech Ops Analyst II-Service Design & Transition Liaison

What you’ll discover

  • Inclusive culture and career growth opportunities

  • Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here (https://jobs.tjx.com/content/IT/?locale=en_US) to learn more

  • Challenging, collaborative, and team-based environment

    What you’ll do

    The Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio at cloud scale. We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio.

    As a Tech Ops Analyst II, you will partner with Product teams to successfully prepare Support teams for go live. Responsible for ensuring key Service Design & transition activities have been completed, including but not limited to:

    • Ensure clear Service Design and support model
  • Ensure Knowledge Transfer and Knowledge articles are created and catalogued

  • Collect & update non-discoverable attributes for CMDB

  • Identify any new Service or Access request items

  • Maintain Service Design & Transition global epic tracker

  • Partner with Governance & DR​ for contractual or DR impact

  • Attend Change Advisory Board to approve or decline changes for Product Lines Covered

  • Present weekly on Epics being transitioned for Product Lines Covered

  • Obtain support acceptance

    This is an exciting collaborative position, working with global I&O support teams, Security & Product teams. Fantastic networking opportunities, with expose to different teams & projects, you’ll learn about the exciting new changes coming to the business! In this role you will have an impact on continuous improvement and challenge the status quo to help mature the SD&T process

    What you’ll need

    We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale, and work closely with other teams to improve key services.

    Minimum Qualifications

  • Bachelor’s Degree or equivalent skillset / training / experience

  • 1-3 years IT Ops experience

  • Expose to ITIL framework

  • Excellent Organizational & Prioritization skills

    Preferred Qualifications

  • Knowledge of SAFe

  • Service Now exposure

  • Power BI exposure

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Full COVID-19 vaccination, including a booster once eligible, is a condition of employment at TJX, subject to reasonable accommodation where required by law.

Posting Notes:400 Value Way Marlborough MA 01752