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Job Location

Mason

Job Description

Innovation, Design, Quality (IDQ) Business Care Lead:

Business Care is the first line of support for our IDQ users. We solve their technical issues with Global Business Services (GBS) IDQ-owned applications (such as eQMS, DSM, Nexus, etc.). Our team delivers operational excellence through superb customer service for issue resolution and provides continual process improvement to exceed customer needs. We leverage a self-service portal (junction.pg.com) and knowledge management as critical tools to deliver that experience. You will be expected to develop mastery of the applications in your area.

In this role, you will become part of the overall service desk team focused on the end-user application support experience.

You will assume responsibilities over:

• End-2-end incident management

• Ensuring self-service content on our support portal is updated and relevant

• Working with our Service Transition leader to onboard new capabilities to Business Care

• Knowledge Maintenance for support

• Handle business escalations and

• Supplier governance.

*You will also have the opportunity to learn and leverage PowerBI, Power Automate, Virtual agents, and Python.

Job Qualifications

ITIL: In this role, you will leverage your ITIL knowledge to ensure that our suppliers develop and execute defined support processes. Previous experience will be an asset but not required.

Ability to use situational awareness to understand the opportunity to resolve issues quickly and move the business forward.

Business Master: Experience in Digital Innovation, Quality, Lab, or GPS work processes is desired or will be developed as part of the role.

Ability to develop Diverse and collaborative Relationships: Establishing strong partnerships across diverse groups—cross-functional team members, vendors, partners, and technical experts—is the key to success. Strong communication and leadership skills are essential.

Skills Needed to Perform This Job: Self-motivation to collaborate with business partners and IT colleagues to learn new tools to find ways to drive business value. Operations Excellence, Strong Communication Skills, Problem Solving, Ability to Multitask, Relationship Building

Pay Range: $95,000-$115,000

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total Rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

The Value of a P&G Career

• Ongoing coaching and career development – you will work with passionate people and have access to best in class training through our P&G Leadership Academy as well as day-to-day mentoring from your manager.

• We provide a market-competitive salary benchmarked against the finest companies, so you'll be able to spend your generous vacation time doing more of the things you love with the people you love.

• We offer a suite of benefits, including but not limited to: flexible working arrangements, remote working options, generous paid vacation increasing with service, generous parental leave policies, group life insurance, health insurance, and dedicated support to help you find the right child care or elder care.

• Additional perks include discounted P&G products from our company shops and a discount platform offering you unbeatable savings on everything from groceries to exotic holidays.

• What's more, your financial package might include things like interest-free loans, a tax-advantageous share purchase plan, a contributory pension plan, and financial education and advisement on topics including purchasing real estate and generating wealth.

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G, along with other work authorization FAQs, please click HERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Schedule

Full time

Job Number

R000103290

Job Segmentation

Experienced Professionals (Job Segmentation)

Starting Pay / Salary Range

$95,000.00 - $115,000.00 / year

P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship.

The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.