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Job Information

Hilton Senior User Experience Designer in Memphis, Tennessee

*** This position can be located in McLean, VA; Dallas, TX; Memphis, TN or be Remote ***

From smartphone capabilities like Digital Key to Hilton Smart Rooms that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

A User Experience Designer possesses a passion for using technology to solve problems for people. As a member of the Experience Design team, the User Experience Designer (UXD) is expected to act as a subject matter expert on consumer behavior on websites in general and on travel websites in particular. The UXD must understand the full consumer experience and be the 'Voice of the Customer" throughout the organization and ensure it is heard in all decision-making processes that impact the consumer – help build and sustain a consumer-centric culture.

Responsibilities to include:


  • Work with the UX researcher to identify users’ needs and understand how users consume and navigate content
  • Interpret data and qualitative feedback into concrete next steps
  • Collaborate with research and testing to identify learning opportunities


  • Develop user-centered designs considering customer feedback, personas, user research, technical constraints or opportunities, and business needs
  • Deploy a variety of practices to efficiently yet effectively create designs
  • Use proven patterns to improve and optimize products - Establish and shape Fractal components in collaboration with UI Design
  • Design accessible features
  • Ensure coherence and consistency of features and functions across the overall journey, in and outside of your focus area • Collaborate with UI designers to implement attractive designs
  • Communicate design ideas and prototypes clearly and persuasively to a variety of audiences


  • May independently coordinate, lead or manage small /non-complex projects, or independently perform segments of larger projects


  • Contribute to the product strategy and roadmap
  • Facilitate workshops (journey mapping, problem-statement, etc.)
  • Contribute to user story evolution to ensure the experience expectations are clear
  • Collaborate with pod team members and business partners to develop a core understanding of user personas
  • Keep abreast of competitor products and industry trends

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Solid understanding of current and emerging technologies
  • Good communication, presentation, storytelling, interpersonal and analytical skills
  • Commitment to learning and expanding professional and technical knowledge.
  • Ability to develop process flows, conceptual diagrams, sketches, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies and interaction behaviors.
  • An online portfolio or samples of work demonstrating experience creating great user-centered design solutions
  • Understanding of accessibility standards

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Five (5) years of professional work experience
  • Three (3) years as a user experience designer, product designer, digital designer, or similar role
  • Experience with common design tools such as Sketch, Adobe Creative Suite, etc.

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience
  • Seven (7) years of work experience in Technology or a related field
  • Experience designing content delivery and/or TV interfaces
  • Experience in Service Design
  • Experience working with remote teams
  • Experience in an agile/scrum environment
  • Experience with web and mobile platforms
  • MS/MA/Master’s Degree

What is it like working for Hilton?

The future of hospitality is bright at Hilton (https://www.hilton.com/en/): a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (https://jobs.hilton.com/us/en/benefits) such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive (https://jobs.hilton.com/us/en/diversity-home2) environment for all. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

For Colorado applicants only: The annual salary range for this role starts at $62,500 and is based on applicable and specialized experience and location. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan consistent with other team members at the same level and/or position within the Company.

Job: Technology

Title: Senior User Experience Designer

Location: null

Requisition ID: COR011TD