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Job Information

UnitedHealth Group Clinic Operations Supervisor - East Valley in Mesa, Arizona

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Responsible for supervising and coordinating staff and clinic activities to provide quality, cost-effective care. Responsible for supporting the patient through excellent customer service while achieving SMA financial goals. Provides technical and business support to POD Lead and RN POD Manager. The position works closely with the provider leads and management team to optimize patient flow and eliminate potential front/back-office barriers. Ensures the overall competency of assigned staff and maintains facility compliance with Federal and State regulations and SMA policies and procedures.

Primary responsibilities:

  • Provide supervision to department staff, works independently, and collaborate with Physician leadership on relevant clinical issues

  • Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance

  • Responsible to implement and maintain clinical and business policies and procedures.

  • Ensures customer satisfaction within the clinic sites and resolves patient issues

  • Accountable to ensure strict adherence to policies/procedures related to financial integrity of co-pays, charge entry, Standard Work development and maintenance, etc.

  • Responsible for facility planning and overall facility maintenance

  • Analyze monthly metrics relating to customer services, access and achievement of financial goals and objectives; develop and implement operational changes based on metrics

  • Monitor, manage and ensure that provider and clinic empanelment is accurate

  • Educate staff and providers on monthly metrics, glide paths, goals, and areas for improvements

  • Contribute to the development of short and long-term business planning, then ensure plans are executed

  • Accountable for achievement of clinical and business compliance and licensures for labs, staff, and requirements for regulatory compliance

  • Responsible for all safety functions in clinics and ensures completion of safety training and proper orientation for new employees

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience

  • 2+ years office management experience

  • 1+ years in a healthcare organization

  • Ability to meet all health requirements prior to employment and periodically thereafter, as required by company policy and state regulations

  • Ability to physically perform assigned job duties

  • Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills

  • Possess fiscal management and human resource management techniques and practices

  • Understanding of process flows regarding service levels, cash handling and collections

  • Knowledge of ICD-9 and CPT coding

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Excellent leadership skills to include strong communication (written and verbal) and interpersonal skills

  • Ability to gather, analyze and evaluate data

  • Ability to work independently, lead and motivate staff

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.