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UnitedHealth Group Supervisor of Pharmacy Operations - Pharmacy Technicians - Mesa, AZ in Mesa, Arizona

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading health care companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

We are seeking an experienced, analytical and motivated Supervisor, Pharmacy Operations to lead a team of Pharmacy Technicians in the Mesa, AZ office. In this fast-paced role, you would manage Pharmacy Technicians to oversee and direct pharmacy set up of initial supplies and workflow processes. Position will ensure productivity of initial automation line testing and work to improve current processes. Bring your pharmacy and supervision experience to a company that recognizes your contributions and encourages employee advancement.

This is a brand new site for OptumRx! The ideal candidate will have the ability to work an 8-hour shift, during initial hours of operation, which are Monday - Friday between 6:30 AM - 5:30 PM, plus occasional additional hours as needed and flexibility.

Primary Responsibilities:

  • Oversee the day-to-day workflow of technicians / clerks in the following areas: fulfillment, inventory, and shipping

  • Initial responsibilities will include directing pharmacy set up of initial supplies and medication order, along with overseeing automation line testing

  • Work effectively with other production areas of order coordination, clinical, and reimbursement to ensure smooth operational coverage

  • Manage Quality Level of fulfillment prescription processing, packing, and shipping

  • Oversee inventory specialist roles and responsibilities including maintenance of integrity and stock levels of on-site inventory

  • Ensure product integrity and cold chain management process for refrigerated items

  • Handle escalated issues and elevated telecommunications

  • Ensure proper records are kept for regulatory and compliance

  • Maintain relationship with representatives of outside carrier companies such as UPS, GC, FedEx, etc.; Other projects, as assigned

  • Make recommendation to management team related to professional development and staff training needs

  • Hire, develop, and execute yearly performance appraisals and perform corrective action plans for personnel

  • Provide inspirational leadership and guidance to the team through feedback, performance management and development conversations

  • Develop and implement a Technician / Clerk training plan and progress tracking for all registered Technicians / Clerks, as required by state regulation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED equivalent

  • Current and unrestricted Pharmacy Technician License in the state of Arizona OR a current and unrestricted Pharmacy Technician license in another state with the ability to obtain an Arizona license within 90 days of hire

  • 2+ years of supervisory experience

  • Experience providing coaching towards metric driven goals in metrics driven environment

  • Sound computer skills with proficiency in Microsoft Office, Word, Excel, and PowerPoint

  • Flexibility to work outside of regular scheduled hours in order to meet demands of business as needed

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Associate's or Bachelor's Degree

  • National Pharmacy Technician Certification (PTCB)

  • 2+ years of Pharmacy Technician experience

  • Supervisory experience within a pharmacy production environment

  • Experience producing document routine reports and correspondence

  • Knowledge of Pharmacy dispensing systems

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 5, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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